topic Re: Invalid Email Address in General Discussion

Invalid Email Address Message When Trying to Register

Dmck3922 — Wed, 18 Oct 2023 12:07:20 GMT

I have attempted to create a new account to register a new purchase, but the screen will not accept my email as a valid address? It keeps returning error: Please enter a valid email address

I've tried using multiple email addresses that I know are all valid ones, but all of them return the same error message

Re: Invalid Email Address

shadowsports — Sun, 15 Oct 2023 00:44:11 GMT

Greetings,

Are you trying to register a new account on a Canon website?

Example, MyCanon, CanonUSA, image.canon?

What is the URL?

Re: Invalid Email Address

devinox — Sun, 15 Oct 2023 01:09:59 GMT

i just had this same problem going through "https://myprofile.americas.canon.com/us/register" and i had to come to this page to register idk why but it gave me a whole different register page than the one that is shown when searched

Re: Invalid Email Address

shadowsports — Sun, 15 Oct 2023 01:30:48 GMT

Greetings,

I've reproduced the problem. I'll notify the web team.

Re: Invalid Email Address

Tiffany — Sun, 15 Oct 2023 02:35:59 GMT

We've put in a help ticket for the My Canon Account site issue. Thank you!

Re: Invalid Email Address

Nicolle — Sun, 15 Oct 2023 03:34:48 GMT

I'm having the same issue registering for MyCanon account, so I can then register my new Pixma printer, and then access the Professional Print and Layout app. I've tried doing it on my Mac, PC, different browsers, my phone and even trying other emails... and each time I get an "Please enter a valid email address". Pulling my hair out in frustration figuring that it had to be something I was doing wrong. Any idea when this issue will be fixed? I have a print run that needs to be done.

Re: Invalid Email Address

Tiffany — Sun, 15 Oct 2023 03:40:22 GMT

Hi Nicolle. Our web team is working to get issue resolved as soon as possible. Thank you for your patience with us.

Re: Invalid Email Address

shadowsports — Sun, 15 Oct 2023 08:09:55 GMT

@Tiffany,

Thank you. 😃

The issue appears to be resolved now.

Re: Invalid Email Address

coawarren — Tue, 17 Oct 2023 22:22:31 GMT

I'm also having this problem. So frustrating that my printer is broken and I can't take the next steps to get it fixed. I've tried multiple emails.

Re: Invalid Email Address

Wfay79 — Tue, 17 Oct 2023 22:28:43 GMT

I just received my Canon TR7000 series and was attempting to sign up for an account so I can do the PIXMA subscription service and was unable to with the same issue, invalid email.

Re: Invalid Email Address

StevenMOD — Wed, 18 Oct 2023 02:19:54 GMT

Good evening,

We've received a few reports regarding this error and our web team is working to get the issue resolved as soon as possible. We appreciate your patience and apologize for any inconvenience!

Re: Invalid Email Address

coawarren — Wed, 18 Oct 2023 02:41:19 GMT

Does this message mean you'll let us all know when it's resolved? Your comment isn't clear on that.

Re: Invalid Email Address

shadowsports — Wed, 18 Oct 2023 11:09:43 GMT

Greetings,

While the site has experienced some technical difficulties the last day or so, its currently working.

Re: Invalid Email Address

rs-eos — Wed, 18 Oct 2023 11:43:45 GMT

Hopefully the web engineers have a CI (Continuous Integration) system set up along with having unit tests. Thus, should any future changes introduce issues, they could be caught before deployed.

Re: Invalid Email Address

Wfay79 — Wed, 18 Oct 2023 11:48:10 GMT

Thank you, I was able to register

Re: Invalid Email Address

Ticholionel — Thu, 19 Oct 2023 18:54:22 GMT

Hi Rick,

I've just tried to create a new account on the mycanon page.
Same issue as the others, still not working as intended.
Multiple e-mails are deemed invalid.

Link: https://myprofile.americas.canon.com/us/register?redirect=%2Fus%2Faccount%2Fedit

Re: Invalid Email Address Message When Trying to Register

coawarren — Thu, 26 Oct 2023 14:46:28 GMT

Finally, it worked for me. The UI looks to have changed a little, so I think it's fixed.