topic How do I see which products I've registered? in General Discussion

How do I see which products I've registered?

Anomaly — Wed, 30 Aug 2023 12:33:19 GMT

How do I find a list of the products that I have registered? This should be available, but I have not been able to find it. Info in, no info out?

Re: Product Registration

shadowsports — Sun, 27 Aug 2023 19:15:11 GMT

Greetings,

After you log into My Canon, there is a tile in the nav pane called my products. It will show the products you registered most recently. Just above, there is a show all button which expands and displays all products you have registered.

Re: Product Registration

Anomaly — Sun, 27 Aug 2023 23:49:28 GMT

Thanks Rick, but there is no title called "my products". What am I missing?

Re: Product Registration

ArthurJ — Wed, 30 Aug 2023 17:40:44 GMT

Hi,

If you have registered printers in your Canon account but they are not appearing, I recommend reaching out to Canon support.

You will be able to access your support options through your account.

We look forward to hearing from you.

Re: How do I see which products I've registered?

shadowsports — Fri, 15 Sep 2023 14:01:07 GMT

Greetings,

Your products now appear on the Account screen when you log in. If you don't see them, 2 things are likely. 1. you are not using the same credentials that were used to register a device, or 2. there is an issue with your user profile. Please contact support as ArthurJ suggested. They should be able to help you resolve it.

Canon Support - 1-800-652-2666

Re: How do I see which products I've registered?

Anomaly — Fri, 15 Sep 2023 17:39:59 GMT

Thanks, I will check that.