topic Re: Serial Number Missing from Registration in General Discussion

Serial Number Missing from Registration

PJSenter — Fri, 14 Jul 2023 17:42:25 GMT

Is the serial number required when registering a product. If it is, I missed it when I was filling it out. I noticed on the confirmation page it was showing a box for serial number but of course mine wasn't there.

Re: Registration help

Danny — Fri, 14 Jul 2023 17:41:52 GMT

Thanks for joining the conversation, PJSenter! Serial numbers let us tell individual units apart from one another, so we require it for registration. Please give it another try and let us know if you need any additional help!

Re: Registration help

PJSenter — Fri, 14 Jul 2023 19:08:41 GMT

I just went through the registration process again, and I realize I'm not the sharpest tool in the shed, but I can't find anywhere to put a serial number

Re: Serial Number Missing from Registration

Kristoff — Fri, 14 Jul 2023 20:00:29 GMT

So that the Community can help you better, we need to know exactly which Canon device you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Also, make sure you are registering your device at our official MyCanon site: canon.us/account.

Thanks and have a great day!

Re: Serial Number Missing from Registration

PJSenter — Fri, 14 Jul 2023 19:59:09 GMT

Pixma G4270, just set it up today.

Re: Serial Number Missing from Registration

Danny — Fri, 14 Jul 2023 20:05:50 GMT

Thanks for letting us know. We just attempted to register a dummy version of that same model and we weren't prompted for a serial number, either. We'll let our web development team know about this. In the meantime, you can hold off on registering as your warranty doesn't really depend on it. If you should need service, registration will be required. We hope you won't need that but if you do, we hope to have this little wrinkle ironed out by then.

Thanks for calling this to our attention!

Re: Serial Number Missing from Registration

PJSenter — Fri, 14 Jul 2023 20:14:25 GMT

Thank you as well. I'm going to be purchasing one of the CarePak's next week, I'll check again then.

Re: Serial Number Missing from Registration

PJSenter — Sat, 15 Jul 2023 14:12:31 GMT

Just to update, I checked today, July 15 and I was able to complete the registration with the serial number.. Thanks again

Re: Serial Number Missing from Registration

Danny — Tue, 18 Jul 2023 12:30:09 GMT

Glad to hear it! Thanks again for letting us know about this!