topic Re: Transfer a Warranty/Registration in General Discussion

Transfer a Warranty/Registration

Sizzle — Sun, 04 Jun 2023 23:52:12 GMT

Hi,

I sold my Canon G5X MII. Is there a way to transfer the remaining Warranty/Registration to the buyer?

Thank you!

Re: Transfer a Warranty/Registration

shadowsports — Mon, 05 Jun 2023 03:31:19 GMT

Greetings,

The standard warranty applies to the original purchaser, it is not transferrable. You can remove a device from your MyCanon account, but the device cannot be registered again.

CarePaks are different, they can be transferred once during the coverage period.

Re: Transfer a Warranty/Registration

Sizzle — Mon, 05 Jun 2023 03:40:16 GMT

Thanks so much, Rick! Do you know how to transfer the CarePaks? I can delve into it, but was thinking you might have the answer handy. Canon doesn't have many options to contact them from what I can see on their webpage.

Re: Transfer a Warranty/Registration

rs-eos — Mon, 05 Jun 2023 13:11:10 GMT

Which exact warranty do you have? The standard Canon limited warranty that came with the camera at time of purchase? A third-party warranty? Or did you purchase a Canon CarePak?

Re: Transfer a Warranty/Registration

Sizzle — Mon, 05 Jun 2023 14:50:42 GMT

Hi Ricky,

It's the standard warranty and Canon CarePak.

Chris

Re: Transfer a Warranty/Registration

Stephen — Mon, 05 Jun 2023 15:29:49 GMT

Hi, Sizzle!
This is from the CarePAK PLUS site:

Can I transfer CarePAK PLUS to another person or transfer to a different product?

The original owner of CarePAK PLUS may initiate a one-time transfer of ownership. You will be required to provide your registration number and a copy of your hardware sales receipt. Contact us at 1-833-CAREPAK (1-833-227-3725). Please refer to "Transferability" in the Terms and Conditions for complete details.

This plan cannot be transferred to a different product. Your CarePAK PLUS plan is tied to the serial number of the original covered product, or replacement product, if applicable.

I hope this helps!

Re: Transfer a Warranty/Registration

Sizzle — Mon, 05 Jun 2023 15:39:18 GMT

Perfect, Stephen! I appreciate your responses too Rick and Ricky. Cheers!