No Order Confirmation and paid order does not show on my account

skobknob — Sun, 07 May 2023 18:00:02 GMT

I ordered a printer on May 2, 2023. Canon charged the purchase price to my credit card.

I have not received a receipt or confirmation of purchase or tracking number. I logged into my account. The sale does not show up on my profile.

When I try to check by order number it says I’m not registered at this store. When I try to recreate a profile it says the email is already in use.

Please help! I am stuck in catch 22.

Re: No Order Confirmation and paid order does not show on my account

shadowsports — Sun, 07 May 2023 20:55:38 GMT

Greetings,

This is a complex issue and one the sales dept and/or web services team will need to resolve.

Canon sales. 800-385-2155

topic Re: No Order Confirmation and paid order does not show on my account in General Discussion

No Order Confirmation and paid order does not show on my account

Re: No Order Confirmation and paid order does not show on my account