topic Re: Canon order gets cancelled without notice in General Discussion

Canon order gets cancelled without notice

kokapranay — Fri, 17 Jun 2022 23:38:10 GMT

I placed an order (EOS R5) via phone on 6/14/2022 with 2 day shipping. I received an email confirmation as well. However i was told on 6/16/2022 by Canon that my order did not go through as the payment failed. I checked with my credit card company and they had approved the transaction. So, what is going wrong here???

Re: Canon order gets cancelled without notice

Danny — Sat, 18 Jun 2022 12:38:57 GMT

Hi, kokapranay! Our sales team will be glad to assist you with your order. You can reach them by phone weekdays and Saturdays at 1-800-385-2155. Be sure to have your order number ready when you call.

We hope to talk to you soon!

Re: Canon order gets cancelled without notice

Charsy7 — Thu, 24 Nov 2022 17:48:55 GMT

Hi Kokapranay,
did you got any response from canon Support team, I am also facing similar issue, i have placed the order after few minutes i got the order cancelled email from canon but the transaction was approved by credit card company. It happened twice and close to 3600$ is taken out from my credit card.

Re: Canon order gets cancelled without notice

Mikezpicz — Fri, 17 Feb 2023 05:03:45 GMT

Same thing is happening to me today. They took my money, my bank confirmed the transaction and canon is blaming me and saying they cancelled the transaction.

Re: Canon order gets cancelled without notice

Danny — Fri, 17 Feb 2023 13:37:46 GMT

Hi! In the event an order is cancelled, any charges on your card will be reversed promptly and you should get your money back. Keep in mind that, depending on who issued your card, that could sometimes take as long as two billing cycles though it's often much faster than that. If you have more questions, you can always contact our sales team at 1-800-385-2155. They're open weekdays and Saturdays.

Hope this helps!

Re: Canon order gets cancelled without notice

sabrinawyq — Thu, 27 Apr 2023 06:18:51 GMT

Hi Danny,

I also placed an order yesterday and I got an email that it is cancelled this morning without any reason

Re: Canon order gets cancelled without notice

shadowsports — Thu, 27 Apr 2023 09:02:14 GMT

Greetings,

In my many years buying directly from Canon, I've never had an order I placed canceled. The system is automated for the most part. I do know that orders can be canceled if there's a problem processing payment. I would check with my financial institution. It could be something as simple as fraud protection.

You can also use the number Danny provided above to contact the sales team.

Re: Canon order gets cancelled without notice

Hal_beisel — Tue, 09 May 2023 20:51:39 GMT

Happened to me today! Same story. Declined by CC, but my CC company said it was approved. Super annoying as I need this asap. They should expedite these orders that are canceled due to their issue

Re: Canon order gets cancelled without notice

AliciaMcCoy — Fri, 24 Nov 2023 17:52:41 GMT

I just had the same thing happen to me. I ordered a camera at 1030am, and at 11:45am got an email saying the order has been canceled, but does not list a reason. I've called the canon service line 5 times, sit on the call for at least an hour and then the call gets disconnected. Did you ever resolve your issue? I'm trying to get a black friday deal, so I can't really wait until after the fact. My Credit card has not received any info about it (as in, they did not reject the order). I'm at a loss as to what to do.

Re: Canon order gets cancelled without notice

khngnathan — Fri, 24 Nov 2023 18:16:59 GMT

Same here. They never answer the phone. I contacted the online service and their reply was: The order was automatically canceled during our verification process. For security reasons, we aren't provided specific details. If you’d like to place a new order, I recommend calling us at 800-385-2155. Agents are available until 9:00 pm ET. I apologize for the inconvenience.

As expected, it doesn't explain anything and I just placed another order. Hopefully this time it will be successful.

Re: Canon order gets cancelled without notice

Danny — Fri, 24 Nov 2023 18:35:18 GMT

Thanks for joining the conversation, khngnathan! While we can't speak for your specific order, a common "red flag" that may get an order cancelled would be if the name and information in the billing address and shipping address don't match. If you've made sure that everything's in order and you're still having trouble getting your order to go through, we recommend giving our sales team a call at 1-800-385-2155 or chatting with them on our site. Today happens to be Black Friday so they're busier than normal and we appreciate your patience!