topic Missing Package in General Discussion

Missing Package

QUEENAJANE — Tue, 24 Jan 2023 08:21:55 GMT

Can anyone tell me what to do if my package has been stolen.

I have tried reporting to Fedex and Canon customer support. No one came out a solution about it. It is more than a month. I used credit card on this order. And the bank has already charged me for this transaction. Don't know what to do.

Re: Missing Package

jrhoffman75 — Tue, 24 Jan 2023 12:20:50 GMT

If package was delivered and a third-party later came and stole it (porch pirate) it would be an issue for police and perhaps your homeowners insurance. Canon's responsibility would end when FedEx picked up the item. Did the package require a signature? If you didn’t pre-sign and waive signature then FedEx might be liable.

Re: Missing Package

shadowsports — Tue, 24 Jan 2023 14:17:54 GMT

While unfortunate, I think John summed things up well. All of my Canon shipments have required a signature. Nothing has ever been left.

Re: Missing Package

QUEENAJANE — Wed, 25 Jan 2023 02:11:27 GMT

Thank you for your sharing. It seems like nothing we can do about it.