topic CarePAK Activation on EOS R6 Mark II Kit in General Discussion

CarePAK Activation on EOS R6 Mark II Kit

BAPSKI — Sat, 21 Jan 2023 17:31:27 GMT

just bought CarePak for my EOS R6 MARK2 LENS KIT. when i try to activate it, it only gives me an option to either activate it on either the BODY or the LENS. so i am thinking if i activate it on the BODY, and i have problems with the lens later, i wouldn't be covered(?) AND Vice Versa.

when i registered my EOS R6 MARK2, i did not see an option to register the KIT. i had to register separate the BODY and the LENS.

I'm trying to call Canon CS but nobody seems to be answering.

Re: CAREPAK ACTIVATION

Danny — Sat, 21 Jan 2023 17:30:52 GMT

Hi! Our sales team will be happy to answer your questions. They're open weekdays and Saturdays at 1-800-385-2155. We look forward to your call!

Re: CAREPAK ACTIVATION

BAPSKI — Sat, 21 Jan 2023 17:32:47 GMT

Yep thats the number i've been calling that nobody is answering!

Re: CAREPAK ACTIVATION

Danny — Sat, 21 Jan 2023 17:43:49 GMT

We just had a team member call from an outside line and they got right through to an agent. Be sure to choose option 1 when prompted. We look forward to your call!

Re: CarePAK Activation on EOS R6 Mark II Kit

shadowsports — Sat, 21 Jan 2023 19:33:54 GMT

Bapski,

The CarePak can only be activated on one product. Register the body and activate the CP on it. Its a kit. You'll have coverage on both. Be sure to upload the receipt. showing camera, lens and carepak.