topic Help with Ink Subscription Plan in General Discussion

Help with Ink Subscription Plan

gramasue71 — Fri, 20 Jan 2023 18:39:14 GMT

MyCanon site is messed up--Help, Please?

I have an ink subscription plan. I got an email saying I should increase the plan and I would save money. I, of course, went to the MyCanon site rather than click on the link because I wasn't sure it was a scam or not.

I get signed in automatically because I have a password manager. There's my printer, all registered and everything. But no subscription plan for ink is listed. In fact, it says I had one but cancelled it. I did not, since I just got ink last month from the plan and I installed it the other day.

I cannot figure out what happened. How can I have a plan I'm getting ink from but it's showing I cancelled? And then I get this weird email that I'm not sure about. And I do NOT see any kind of chat or number I can call to help me--unless it's for service on a product, which thankfully, I don't need.

Can someone help? Thanks so much!

Re: MyCanon site is messed up--Help, Please?

Danny — Fri, 20 Jan 2023 18:38:35 GMT

Hi! We can totally understand your concern and we recommend giving our sales team a call at 1-800-385-2155. They're open weekdays and Saturdays and we're confident they can get things straightened out.

We look forward to your call!

Re: MyCanon site is messed up--Help, Please?

gramasue71 — Fri, 20 Jan 2023 18:45:54 GMT

Thank you so much. I saw that # but thought calling the sales team wouldn’t get me where I wanted to go! Will give them a call! Thanks again!