topic Purchase Date Rejected During Product Registration in General Discussion

Purchase Date Rejected During Product Registration

coleschaffer6 — Tue, 17 Jan 2023 13:20:30 GMT

Hi all,

Just created a Canon account and trying to register my product - I type in the date that I purchased (December 2022), and I keep getting the error “Date must be in the past”, seen below.

Any help is welcome. Thanks!

Re: Purchase Date Rejected During Product Registration

rs-eos — Tue, 17 Jan 2023 14:01:32 GMT

I've seen another post here recently that found the same issue. Definitely appears to be a bug with the registration web site. I would call up Canon Support to see if they can register the product for you as well as to let them know of this issue. 1-800-652-2666

Re: Purchase Date Rejected During Product Registration

FloridaDrafter — Wed, 18 Jan 2023 00:29:00 GMT

As Ricky stated, this came up a few days ago. That person solved it by logging in from a PC instead of a smart phone. In their case, the error appeared on an Android device. I don't recall the Android browser they were using or if they even mentioned it.

Newton

Re: Purchase Date Rejected During Product Registration

mrcasid — Mon, 23 Jan 2023 21:21:07 GMT

I’m having the same issue and am using an iPhone.

Re: Purchase Date Rejected During Product Registration

Stephen — Mon, 23 Jan 2023 21:34:21 GMT

It seems there is an issue with the date selector on the site when using certain mobile devices. For now, you'll need to use a different browser or device - specifically a computer, and you should be fine.

Re: Purchase Date Rejected During Product Registration

dlaughman — Tue, 25 Apr 2023 16:44:06 GMT

Like the responses said above it’s an issue with mobile devices, specifically the mobile optimized browsers. I am using the Chrome browser. You can fix this by clicking the 3 dot menu in the upper right hand corner then select “Request Desktop site” it will reload the page. You can then select the appropriate date.