topic Re: Online Order Got Cancelled By Canon in General Discussion

Online Order Got Cancelled By Canon

Charsy7 — Thu, 24 Nov 2022 17:20:13 GMT

I have placed online order for DSLR Camera through Canon Official website , I have received email stating my order is placed but after few hours I got another email trigger stating my order was got cancelled. there is no explanation for cancelling my order by canon.
This Happened twice and twice the amount is withdrawn from my credit card .

Is there any specific reason for this from canon ?

Re: Online Order Got Cancelled By Canon

shadowsports — Thu, 24 Nov 2022 17:29:18 GMT

Greetings,

Happy Holidays. There is no way we can answer this question. I suggest you contact Sales on Monday morning,

To check your order status or place an order, sign in
or create an account or call 800-385-2155.

Re: Online Order Got Cancelled By Canon

Charsy7 — Fri, 25 Nov 2022 13:30:45 GMT

I am not happy about canon service. No Notice/ No proper explanation canon just cancelled my order.

Order Details.

[Screenshot modified to cover up personal information.]

Re: Online Order Got Cancelled By Canon

Charsy7 — Thu, 24 Nov 2022 17:55:26 GMT

No Proper response or Explanation for Order Cancellation by Canon. It looks like bunch of idiots running the company without knowing how to treat customers.

Re: Online Order Got Cancelled By Canon

Charsy7 — Thu, 24 Nov 2022 17:57:58 GMT

I should have gone through customer feedback section before ordering something in canon website, why do u guys runs online portal when you cant support it properly.

Re: Online Order Got Cancelled By Canon

shadowsports — Thu, 24 Nov 2022 22:18:32 GMT

The kit is showing in stock, so you'll need to contact sales as I mentioned above. There is no way anyone here can tell you what happened. I know how you feel. You wait and a great deal comes along and then problems. Canon will take care of you and the problem I'm sure of it. Do call sales for assistance.

I'll alert the web services team you had an issue.

Re: Online Order Got Cancelled By Canon

Danny — Fri, 25 Nov 2022 13:33:20 GMT

Hi, Charsy7! We can understand your frustration and we encourage you to try to place a new order for the same items as long as they're in stock. If you have further questions, you can reach our sales team weekdays and Saturdays, including today on Black Friday, at 1-800-385-2155. They'll be happy to help you!

Re: Online Order Got Cancelled By Canon

Charsy7 — Fri, 25 Nov 2022 14:21:13 GMT

Shadow Post / Danny.

Thanks for the response. I have called sales team to place the order again for the 3rd time, Order Status is still on Pending Status. Lets c how it goes.

Thanks for the support.

Re: Online Order Got Cancelled By Canon

Sundowngti — Wed, 28 Aug 2024 14:03:51 GMT

This is the only correct answer. Canceled first order for shipping address change. Second order canceled by it's self. Placed an order for third and still says pending like order number 2. First order went straight to processing. 2 and 3 hang at pending. Great