topic Re: All Products Missing in General Discussion

All Products Missing from MyCanon Account

snagle — Fri, 16 Sep 2022 15:47:15 GMT

I logged on to my account today (9/7/2019 and noticed all my registered products are gone. I called the help/support line and they were just as amazed and said it will take 24-48 Biz hours to research. Has anyone else run into this issue?

Thanks

Snagle

Re: All Products Missing

dshumny — Fri, 10 Jan 2020 15:52:37 GMT

All of the Canon products I registered over the past 5 years are missing in my account as well. Spoke to a Canon tech and he said he noticed the same on his account yesterday. Can someone at Canon please advise if this is a glithch, if the products will be put back, will the same thing happen again if the missing products are entered back into the 'my products' on the Canon website and if this affects the products listed on the CPs site?...thanks

Re: All Products Missing

snagle — Fri, 10 Jan 2020 16:11:50 GMT

Hi dshummy, I meant to update my post, a couple of weeks okay (last week in December) I logged into my account to add some new gear,,, and ALL MY PRODUCTS were back with the correct information. The only reason I received from canon what they had done a major update and unfortunatley some acconts were impacted and I would have to re-enter all my products - I laughed. So I was pleasantly suprised when I logged back in (as mentioned) and all my products were back.

Re: All Products Missing

dshumny — Fri, 10 Jan 2020 16:16:42 GMT

Be nice if it happens for me likewise...good luck

Re: All Products Missing

Canon4lifer — Sun, 27 Jun 2021 21:02:40 GMT

This has just happened to me this weekend. After having 11 products I now only have two and these were just registered this weekend. I tried to re-register one product which it accepted, but, I could not add my care package so I deleted the product.

Re: All Products Missing

osya_bender — Fri, 16 Sep 2022 15:37:35 GMT

Happened to me just now, there is no way to even get support on this!!!

Re: All Products Missing

Danny — Fri, 16 Sep 2022 15:48:47 GMT

Hi! We recommend checking your account again in few hours to see if this was a temporary issue. If the problem persists, please give our support team a call at 1-800-OK-CANON (1-800-652-2666) and we can investigate further.