topic Problem with Canon Support Site in General Discussion

Problem with Canon Support Site

jrhoffman75 — Sat, 30 Apr 2022 12:34:07 GMT

Besides OS recognition problem, the site reports no manuals available.

Re: Problem with Canon Support Site

Danny — Sat, 30 Apr 2022 12:46:20 GMT

Hi, John!

So that the Community can help you better, we need to know exactly which Canon product you need a manual for and we'll be glad to link you there.

We look forward to your reply!

Re: Problem with Canon Support Site

jrhoffman75 — Sat, 30 Apr 2022 13:05:16 GMT

Hi Danny.

Looks like my first posting didn't make it. Sorry for this cryptic one; confusing w/o my first post

I'm not looking for a particular manual.

I was checking for any software downloads this AM and saw that the OS dropdown wasn't working.

Then I checked to see other downloads and the site reported no manuals available.

I confirmed problem on W10 Edge, MacBook Air Safari and iPadOS15 Safari.

Re: Problem with Canon Support Site

Danny — Sat, 30 Apr 2022 16:44:28 GMT

Thanks for the information! We tested this out on our end and found the same problem. We've notified our IT team about it and they're looking into it.

Re: Problem with Canon Support Site

shadowsports — Sat, 30 Apr 2022 22:22:01 GMT

Thanks John!

Danny,

I sent you a PM before seeing this thread.

Please disregard.

Re: Problem with Canon Support Site

SamanthaW — Sun, 01 May 2022 00:15:46 GMT

Hi All!

Thank you so much for reporting this. We have let our web team know and they're working on it!

Re: Problem with Canon Support Site

Danny — Wed, 04 May 2022 12:32:46 GMT

Hi, everyone! Our IT team has taken care of this. A visit to the pages in question should display your computer's OS correctly and the dropdown should give you options to change to other OSes just as it had in the past.

Please let us know if you encounter any other problems. Have a great day!