topic Re: I just got an error message 052 wrong printer head. Any idea to fix problem in General Discussion

I just got an error message 052 wrong printer head. Any idea to fix problem

longstance45 — Thu, 09 Jul 2015 20:31:26 GMT

Re: I just got an error message 052 wrong printer head. Any idea to fix problem

Shanna — Thu, 09 Jul 2015 20:49:15 GMT

Hello longstance45!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what model printer you have (PIXMA MX922, MG6420, CP910, etc.), what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using, and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: I just got an error message 052 wrong printer head. Any idea to fix problem

shaval123 — Tue, 11 Aug 2015 03:59:45 GMT

I have a Pixma MG5220 and I was using Windows 8.1 but have now upgraded to Windows 10. I was using WiFi but alfo a cable at times.

It is a shame that a great printer like this got that U052 error and now is unusable. Support was not helpful and told me that I should just buy a new printer. What kind of solution is that.

There are so many people and printers with this problem that it must be a manufacturer defect and we should be compensated somehow.