Anyone having problems with the paper feed on the Pixma MX512 all-in-one?

hoppyron — Sat, 19 Jan 2013 15:24:55 GMT

Re: Anyone having problems with the paper feed on the Pixma MX512 all-in-one?

Ramona — Mon, 28 Jan 2013 01:19:02 GMT

Hello hoppyron,

To try and resolve paper feeding issues, with a flashlight or other bright light, please check the paper feed area of the printer and verify that there are no paper jams or obstructions that may be causing the paper to feed incorrectly. Once this has been done, if you still experience difficulty, we can perform a roller cleaning on the unit to try and resolve the issue. Please follow the steps below to perform a roller cleaning:

You need to prepare: three sheets of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Select Roller cleaning.

(1) Press the MENU button.

(2) Select Setup, then press the OK button. The setup menu screen will appear.

(3) Select Maintenance, then press the OK button. The Maintenance screen will appear.

(4) Select Roller cleaning, then press the OK button.

The confirmation screen will appear.

(5) Select Yes, then press the OK button.

3. Clean the paper feed roller without paper.

(1) Follow the message to remove any paper from the front tray.

(2) Open the paper output tray, then press the OK button. The paper feed roller will rotate as it is cleaned.

4. Clean the paper feed roller with paper.

(1) Make sure that the paper feed roller has stopped rotating, close the paper output tray, then follow the message to
load three or more sheets of A4 or Letter-sized plain paper in the front tray.

(2) Open the output tray extension, open the paper output tray, then extend the paper output support.

(3) Press the OK button. The machine starts cleaning. The cleaning will be complete when the paper is ejected.

(4) When the completion message appears, press the OK button. The screen will return to the Maintenance screen.

You may need to perform a few roller cleanings on the printer in order to resolve the paper feed issue.

Hope this helps!

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Anyone having problems with the paper feed on the Pixma MX512 all-in-one?

Re: Anyone having problems with the paper feed on the Pixma MX512 all-in-one?