topic Re: How to prevent print head clog up and B200 Error ? in General Discussion

How to prevent print head clog up and B200 Error ?

sportflyer — Wed, 13 Aug 2014 19:40:56 GMT

I just went through a horrid time getting rid of a B200 error due to the printer head clog up. I had to soak the head for at least one hour in a solution of warm water and a bit of oxy clean to get the printer to work again. I almost gave up and was at the point of buying a new printer .

My question is : How to prevent this from happening again especially during 2 to 3 week vacations when the printer is turned off?

Tks

Re: How to prevent print head clog up and B200 Error ?

Patrick — Mon, 25 Aug 2014 19:13:29 GMT

Hi sportflyer,

There isn't a way to prevent a B200 error. If you do encounter the error again, it is recommended that you contact live technical support . There is NO charge for this call. Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).

Re: How to prevent print head clog up and B200 Error ?

sportflyer — Tue, 26 Aug 2014 14:24:13 GMT

OK. I understand. After messing aound I managed to clear the B200 error . Then it happened again . Now my printer head is stuck at extreme right position and I cant move it out , even tugging hard . ( no in cartridges in print head) . How do I free the print head ? Something is preventing it from moving . Thanks