topic Re: I have been using a canon scanner (I do not know the model) and Capture Perfect 3.0 this week sc in General Discussion

I have been using a canon scanner (I do not know the model) and Capture Perfect 3.0 this week scanni

whitsonp — Fri, 04 Apr 2014 10:31:22 GMT

I have been using a canon scanner (I do not know the model) and Capture Perfect 3.0 this week scanning documents. I accidentally saved all the files in the Capture Perfect 3.0 program folder. They show a padlock on them. When I tried to move them to another folder, I was unsuccessful. I think the program folder is hidden. How should I move these files?

Re: I have been using a canon scanner (I do not know the model) and Capture Perfect 3.0 this week sc

Stephen — Fri, 04 Apr 2014 13:14:39 GMT

Hi whitsonp!

Welcome to the Canon Forums and thanks for your post!

So that the Community can help you better, we will need to know exactly which Canon scanner you're using, any error messages you might be seeing (either on the scanner or on your computer), and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your scanner (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: I have been using a canon scanner (I do not know the model) and Capture Perfect 3.0 this week sc

whitsonp — Fri, 04 Apr 2014 15:16:45 GMT

Thank you for your reply. I was using a windows computer with windows 7. I am not sureo of the canon scanner model. I am not at work today. When I clicked open in capture perfect and tried to copy the files and paste them in another folder it said it could not find them. We think they are in a hidden folder (since it is a program folder for capture perfect). I'm just concerned that we can do something in windows to make the folder and files visible and the files accessible to be copied and moved on the computer. I do not want to lose these scanned PDF files.