topic Re: 32 Bit driver no longer works on Mac OS Catalina in General Discussion

32 Bit driver no longer works on Mac OS Catalina

akthom — Sat, 12 Oct 2019 21:45:57 GMT

Will Canon write a new driver to work with the 64 bit OS? I've been able to use VueScan by Hamrick software to operate my Canon LIDE 600F until the new MAC OS just came out. I have another Canon flat bed scanner that needs a 64 bit compatible driver as well. It's a shame to have to add these fine scanners to the electronic trash at the dump when all it is is a software issue.

PLEASE!

Re: 32 Bit driver no longer works on Mac OS Catalina

kvbarkley — Sat, 12 Oct 2019 23:12:41 GMT

If Canon has not done it in the 10 years that MacOs has been 64 bit, I doubt that they are going to do it now.

Re: 32 Bit driver no longer works on Mac OS Catalina

akthom — Sun, 13 Oct 2019 00:07:26 GMT

Unfortunately you’re probably right. I just hate the idea of throwing away hardware because a company is too cheap to update software. I’ll remember that when I buy my next scanner or printer. Canon abandons customers.

Re: 32 Bit driver no longer works on Mac OS Catalina

Waddizzle — Sun, 13 Oct 2019 15:38:38 GMT

If there is a Windows 10 64-bit driver, then buy an inexpensive laptop to run the scanner. Share files across a LAN.

Re: 32 Bit driver no longer works on Mac OS Catalina - mine is working fine now

EndaRope — Fri, 18 Oct 2019 05:09:09 GMT

After Catalina, no scans, no prints, no driver updates. But funny thing, when I initiate a scan, Scan Driver comes up as usual. Nothing from My Image Garden, which I know is obsolete and completely defunct. (Good riddance)

Hmmmm. So when all else fails and yes, I did the universal cold boot, THEN I read the INSTRUCTIONS.

Instructions advise that the default file for the Pixma printer to my Mac mini is my Documents folder. Oh. Dang. Every scan I tried is there. Change destination folder to Desktop, Plip, Plip, (as if I didn't have enough junk there already.)

Print? I had to go back and select the correct printer name. Thunk, swish, buzz, paper and ink.

Catalina gives you a whole new-kid-in-class machine, after all.

I haven't seen this part of system setup for at least 6 years, so I don't feel too bad. I'd rather blame unfamiliarity than senility.

I don't think I would have had any problems at all if Canon hadn't set up My Image Garden (a pain in the bazawooski) as default when the printer was young -er, new. Why did they do that? But nice to have my printer back, and to telli the story as a joke on me, instead of an expensive disaster.

Re: 32 Bit driver no longer works on Mac OS Catalina - mine is working fine now

akthom — Fri, 18 Oct 2019 17:51:34 GMT

What device are you using? I'm working with LIDE 600F scanner.

Re: 32 Bit driver no longer works on Mac OS Catalina

EndaRope — Sat, 19 Oct 2019 03:00:52 GMT

Pixma MG5420 low end home office printer/scanner

Re: 32 Bit driver no longer works on Mac OS Catalina

jrhoffman75 — Mon, 21 Oct 2019 16:01:26 GMT

@akthom wrote:
Will Canon write a new driver to work with the 64 bit OS? I've been able to use VueScan by Hamrick software to operate my Canon LIDE 600F until the new MAC OS just came out. I have another Canon flat bed scanner that needs a 64 bit compatible driver as well. It's a shame to have to add these fine scanners to the electronic trash at the dump when all it is is a software issue.

PLEASE!

I don't believe VueScan relies on the OEM drivers; thats the whole purpose/feature of VueScan.

There is a 64-bit version of VueScan on the Hamrick website.

Re: 32 Bit driver no longer works on Mac OS Catalina

akthom — Mon, 21 Oct 2019 19:50:20 GMT

Yes, but it doesn't recognize the Canon scanner because it uses the Canon driver. Been there tried it. I've been using VueScan successfully for over 10 years and Ed Hamrick told me he might rewrite a 64bit driver that will work between VueScan and the Canon scanner but it's not high on the to-do list.

Re: 32 Bit driver no longer works on Mac OS Catalina

xarmoda — Wed, 01 Jan 2020 01:46:53 GMT

Its lazy cost driven business practice. This happens when the accountants get too much power in an organisation. then the ship slowly sinks as customer experince goes out the window. I'm off to buy another brand. I will remember this.

Re: 32 Bit driver no longer works on Mac OS Catalina

estarkey — Mon, 13 Apr 2020 19:38:11 GMT

I have a Canoscan Lide 600F and recently updated to Catalina so I, too, am unable to use Canoscan Toolbox. I tried VueScan but it wouldn't work, so I reached out to support. Ed wrote back:

"Unfortunately, VueScan doesn't work with this scanner on macOS Catalina (10.15). We were using a Canon plugin library for this scanner on previous versions of macOS, but these are 32-bit only plugins and don't work on Catalina. If you're scanning film, I'd recommend getting a used Epson scanner on ebay instead. If you only need a flatbed scanner, I'd suggest
a new Canon LiDE 300 (the LiDE 400's higher resolution isn't useful for scanning paper). An even simpler solution is to use a virtual machine to run Windows 7 or Mac OS X 10.14 (Mojave) on Catalina. For example www.parallels.com lets you do this.
It's what I use for my development machine for VueScan, and I highly recommend it."

I haven't tried Parallels yet but plan to. I hate to just trash this perfectly good scanner.

Any other updates on this?

Re: 32 Bit driver no longer works on Mac OS Catalina

xarmoda — Mon, 13 Apr 2020 21:25:30 GMT

...only that we purchased a Epson V370 and its great. better software, faster scanning.

Re: 32 Bit driver no longer works on Mac OS Catalina

doknyx — Thu, 23 Apr 2020 23:55:57 GMT

I have an even older CanoScan LIDE 70. Still works perfectly! Is there no way to interface with it now? Must I buy a new scanner?

Re: 32 Bit driver no longer works on Mac OS Catalina

doknyx — Fri, 24 Apr 2020 00:13:03 GMT

IF I MUST, what is a good, economic Canoscan to buy that matches the 64 bit whatever?

I'm looking at the Canon CanoScan LiDE300 or the Canon CanoScan LiDE400

Re: 32 Bit driver no longer works on Mac OS Catalina

akthom — Fri, 24 Apr 2020 19:57:58 GMT

I think buying something other than Canon is the answer. It's a shame they don't want to keep their product viable with a new driver. I'm not a coder but it seems like a driver should be easy to code as compared to any other application.

Re: 32 Bit driver no longer works on Mac OS Catalina

doknyx — Sat, 25 Apr 2020 06:58:09 GMT

Perhaps unfortunately, but Canon scanners & printers work excellently with Apple products, especially my iMac. I have never had a problem with either, though I bought them in 2012. I'm sticking with Canon.