topic Re: Print Studio Pro mac osx 10.15 Catalina error in General Discussion

Print Studio Pro mac osx 10.15 Catalina error

mzamaites — Thu, 26 Sep 2019 18:29:37 GMT

macosx 10.15

Canon Pro-1000 printer

Photoshop 2019 CC

I upgraded to mac osx 10.15 catalina, and now whenever I open the Print Studio Pro plugin in Photoshop CC 2019 it crashes instantly and says "And error has occured... Print Studio Pro will now close" and my only options is "ok".

I tried reinstalling with a fresh copy of the plugin off the canon website and it still won't load.

I wish I could use the standard photoshop print dialog but even selecting my MOAB paper profile the print still turns washed out and ugly.

Has anyone solved this?

Re: Print Studio Pro mac osx 10.15 Catalina error

ArthurJ — Mon, 30 Sep 2019 17:32:45 GMT

Hi mzamaites,

Canon has not released driver for OS 10.15 Catalina and if you installed the Mojave version of the plug in, it may not work correctly. The public release of macOS10.15 Catalina is set for early October and shortly after it is released, Canon should have the drivers and updated software download. Please keep checking on the support page for you printer by clicking HERE after Catalina is released.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Print Studio Pro mac osx 10.15 Catalina error

Woodss60 — Fri, 18 Oct 2019 08:04:31 GMT

Is there any idea when Canon will develop PSP for Catalina as I'm not able to print. Frustrating.

Re: Print Studio Pro mac osx 10.15 Catalina error

Woodss60 — Mon, 21 Oct 2019 15:26:33 GMT

Okay I think I've solved it on my iMac for Lightroom at least. I have a MacBook Pro that I never upgraded to Catalina so looked into the Finder to see why I kept getting this error.

/Library/Caches/Canon/PrintStudioPro/PrintStudioPro_LR_TEMP does not exist.

So I created a folder in the following where PrintStudioPro_LR_TEMP was the new folder.

I am now able to open the PSP plugin albeit for Lightroom only.

Re: Print Studio Pro mac osx 10.15 Catalina error

images6 — Wed, 30 Oct 2019 22:07:37 GMT

Any updates on when this version of the plugin will release?

Re: Print Studio Pro mac osx 10.15 Catalina error

Woodss60 — Wed, 30 Oct 2019 22:15:41 GMT

have you any udates on when new driver for Catalina will be released. Nearly a month now and now noise coming from Canon.

Re: Print Studio Pro mac osx 10.15 Catalina error

Woodss60 — Wed, 30 Oct 2019 22:16:27 GMT

Any news??

Re: Print Studio Pro mac osx 10.15 Catalina error

Patrice — Wed, 06 Nov 2019 18:37:36 GMT

Hi Woodss60.

As of this writing, there has been no information as to when the updated version of the Print Studio Pro plugin will be released. Updated software is being added everyday, so I will have to recommend periodically checking the driver download page over the next couple of weeks. On behalf of Canon, I apologize for any inconvenience this has caused.

If you have any other questions, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Re: Print Studio Pro mac osx 10.15 Catalina error

SLothlovechunk1 — Fri, 08 Nov 2019 15:13:20 GMT

So at this point we still have no word on an update? I bought a new mac that came with Catalina pre installed and haven't been able to use Print Studio Pro for a month now. The first rep I spoke with told me 1-2 weeks(3 weeks ago). The second rep I spoke with told me "Apple just threw the operating system at them and they were trying to catch up." Apple updates their OS every year at the same time, within a couple weeks variation. This was a known issue for some time. For those of us that rely on print studio pro for our professional or student lives this is a ridiclous amount of time to wait for an update. Really just writing here because public complaint seems to be the only thing that ever gets issues like this moving forward. While refreshign the support page twice a day is fun, a fuctioning version of the plug-in would be nice as well.

Re: Print Studio Pro mac osx 10.15 Catalina error

vanpatten — Fri, 08 Nov 2019 16:48:56 GMT

I'm also having this problem and I am very frustrated. I buy $100+ in Canon ink and fine art paper every month and I thought I could rely on this plug-in.

Re: Print Studio Pro mac osx 10.15 Catalina error

Woodss60 — Fri, 08 Nov 2019 19:01:51 GMT

Hi there SLothlovechunk1. I'm as disappointed as you are. I've highlighed a workaround in a thread earlier in his forum. Bssically, if you have Lightroom then a workaround is to save the Photoshop as a TIF or JPG and open it in LR. Then you can use PSP from LR.

Regards

Steve.

Re: Print Studio Pro mac osx 10.15 Catalina error

Woodss60 — Fri, 08 Nov 2019 19:03:48 GMT

Hi there van-attend. I'm as disappointed as you are. I've highlighted a workaround in a thread earlier in his forum. Basically, if you have Lightroom then a workaround is to save the Photoshop file you're working on as a TIF or JPG and open it in LR. Then you can use PSP from LR.
Regards
Steve.

Re: Print Studio Pro mac osx 10.15 Catalina error

mzamaites — Fri, 08 Nov 2019 19:30:03 GMT

Hey I got PSP to open and print from it, but the colors are not correct, I can confirm by printing same JPG or tiff on an older version of mac from a friends laptop. Currently my only option is printing from a competitor’s branded printer which has saved me, unfortunately will most likely sell my canon pro 1000 from this event

Re: Print Studio Pro mac osx 10.15 Catalina error

vanpatten — Fri, 08 Nov 2019 20:42:28 GMT

I don't have Lightroom and I have presets built into the color management settings in PSP. I created an install volume on an SD card from an old OS X Mojave combo file, booted from that and installed the OS onto a fresh external hard drive. From there, I installed Photoshop and PSP. I'm out some cash, time, and I've got to restart and boot from a whole separate drive when I want to print, but now I'm not going to be waiting on this update. Cheers.

Re: Print Studio Pro mac osx 10.15 Catalina error

Paul2011850 — Thu, 14 Nov 2019 05:56:54 GMT

Hi I too am having this issue. I just purchased a new IMAC with 10.15.1 and cannot print to my Pixma Pro 100 due to error i get with launching PSP from Photoshop 2020. If i use the print dialogue box in photoshop the prints turn out terrible and cannot proceed. Really needing an updaed driver!!

Re: Print Studio Pro mac osx 10.15 Catalina error

Michael — Thu, 14 Nov 2019 20:31:57 GMT

Hello.

Print Studio Pro has not yet been updated for the Catalina operating system. Please continue to check the download section of your product on our website in the future for a new release. If you need to use the plugin for now, we would have to advise that you use a computer that is running Mac OS 10.14 and earlier, or Windows 10 and earlier.

Re: Print Studio Pro mac osx 10.15 Catalina error

SLothlovechunk1 — Fri, 15 Nov 2019 16:00:09 GMT

I honestly just dont get the hold up. All developers were notified that 32bit programs were going away a full 20 months ago and as I stated Beta was seeded to developers in the early Summer. Telling us to check the download page daily isn't satisfactory after the OS has been out going on 2 months now. There are so many printing preferences that are tied into PSP that can't be abandoned by those of us that print as part of our jobs/ student life. Canon, you know this. Please provide a real solution. In response to the forum members that tried to actually help, I have access to Lightroom as its part of my package but I primarily illustrate so I'm not sure if that will work for my needs. I'll try this afternoon.

Re: Print Studio Pro mac osx 10.15 Catalina error

PixelSurgery — Sun, 17 Nov 2019 01:37:51 GMT

Just adding to this, same problem with my Pro 100, I have prints I need to print for my clients and now I can't so I'm super furstrated! Seriously considering going with Epson next, have illustrator friends who don't have this issue. Very dissapointed.

Re: Print Studio Pro mac osx 10.15 Catalina error

mzamaites — Sun, 17 Nov 2019 02:10:53 GMT

I decided to go Epson, glad I didn’t wait any longer, absurd there is still no update. Epson can have my ink money! Sorry, Canon!

Re: Print Studio Pro mac osx 10.15 Catalina error

Chiotas — Sun, 17 Nov 2019 15:14:02 GMT

Any update on the release?

It looks unbelievable that on mid November you don't have yet an update for you pro users..

@Michael wrote:
Hello.

Print Studio Pro has not yet been updated for the Catalina operating system. Please continue to check the download section of your product on our website in the future for a new release. If you need to use the plugin for now, we would have to advise that you use a computer that is running Mac OS 10.14 and earlier, or Windows 10 and earlier.