topic Re: Scanner doesn't scan in General Discussion

Scanner doesn't scan

barry2 — Thu, 27 Dec 2018 22:09:33 GMT

Scanner worked fine just a a couple of weeks ago. Now when attempting to scan, the window on the printer says processing... then returns to initial window but nothing happens. No scanner eye movement, no noise, no pop-up icon on computer...nothing. It was barely used for scanning. Stiil prints and copies fine, even via bluetooth. ANY THOUGHTS???

Re: Scanner doesn't scan

SamanthaW — Thu, 27 Dec 2018 22:20:04 GMT

Hi, Barry!

To have a better understanding of your issue, please let everyone know the model of printer/scanner you have as well as your computer's operating system.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666).

Thanks!