topic Re: LiDE 220 Scanner Buttons Don't Work in General Discussion

LiDE 220 Scanner Buttons Don't Work

colininthenorth — Fri, 12 Jan 2018 22:55:47 GMT

Hello,

I am trying to operate my new Canon scanner LiDE 220 with my mac. I am having difficulties getting the buttons on the scanner to work. Has anybody else had this issue?

I have reinstalled the software and reset the settings, but still not working. Advice?

Thanks, colininthenorth

Re: LiDE 220 Scanner Buttons Don't Work

Jason — Fri, 12 Jan 2018 23:07:59 GMT

Hi, colininthenorth!

To have a better understanding of your issue, please let everyone know the version of Mac you are using (ex. 10.10, 10.11, etc).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: LiDE 220 Scanner Buttons Don't Work

colininthenorth — Fri, 12 Jan 2018 23:12:05 GMT

I'm using Mac OS Sierra 10.12.6

Re: LiDE 220 Scanner Buttons Don't Work

Vjamora — Fri, 19 Jan 2018 04:56:28 GMT

Same problem, although I've had this scanner for over a year, and the buttons *used* to work. Even so, it was a bit twitchy and now and then they would just stop. Sometimes I could get them to work if I rebooted, but that hasn't worked for a while now. Back to clicking with the mouse 😞

I'm running Mac High Sierra 10.13.2

Re: LiDE 220 Scanner Buttons Don't Work

Reasting — Sat, 03 Mar 2018 12:35:26 GMT

I'm am experiencing the same problem

Re: LiDE 220 Scanner Buttons Don't Work

Michael — Thu, 03 May 2018 14:18:56 GMT

Hello.

Are you able to scan from the IJ Scan Utility program directly on your computer? If any errors occur, what exact errors appear?

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Re: LiDE 220 Scanner Buttons Don't Work

colininthenorth — Thu, 03 May 2018 15:53:34 GMT

Hi, yes that works. The buttons directly on the scanner do not work though. Did you have any other advice for that?

Re: LiDE 220 Scanner Buttons Don't Work

Patrick — Mon, 07 May 2018 17:46:33 GMT

Hi colininthenorth,

What operating system are you using, Windows or Mac OS X? What version are you using?

Re: LiDE 220 Scanner Buttons Don't Work

colininthenorth — Mon, 07 May 2018 17:54:42 GMT

Hi Patrick, as mentioned above, I’m running Mac OS Sierra 10.12.6

Re: LiDE 220 Scanner Buttons Don't Work

CharlesRHoffman — Tue, 11 Sep 2018 07:01:05 GMT

Windows 10 Home, Version 1803, OS Build17134.228, installed 5/26/2018
Just bought the LiDE 220,
Canon ScanUtil works to scan PDF and images
Used its settings to set the preference for the buttons.

No buttons work. No error messages, no pop-ups in Windows, nothing.

Re: LiDE 220 Scanner Buttons Don't Work

Patrick — Tue, 11 Sep 2018 13:25:13 GMT

Hi colininthenorth,

Due to a change in the speicifcation of macOS v10.12, initiating a scan by using the scanner buttons is not supported. To scan with your CanoScan LiDE 220, please use the IJ Scan Utility on your computer.

Re: LiDE 220 Scanner Buttons Don't Work

Patrick — Tue, 11 Sep 2018 13:28:01 GMT

CharlesRHoffman,

Scanning by the operation panel may not be performed when the computer is recovered from the Sleep mode or the Standby status. Please dsconnect your scanner and reboot your computer. When the computer restarts, please reconnect the scanner and attempt to scan.

Re: LiDE 220 Scanner Buttons Don't Work

CharlesRHoffman — Tue, 11 Sep 2018 15:49:49 GMT

Rebooting the PC worked.

But this is not a viable solution as my PC at a minimum goes into Sleep mode every night. And often during the day when not in constant use.
In addition, the Scan-Finish button only works to complete the actions of the Scan-PDF button. To scan a single page where a PDF is desired requires two buttons to be pressed. This is also sub-optimal.

I like the image, but the interface on the machine is not quite as good as on my older CanoScan N670U.

Re: LiDE 220 Scanner Buttons Don't Work

Hilary — Tue, 27 Nov 2018 22:33:34 GMT

I have the same problem. PC using windows 10. Buttons used to work but now I get a error message saying 'function not supported on this model'.

I can scan by opening the quick menu and choosing document scan, but cannot scan to printer.

I have uninstalled and reinstalled the IJ Utility- buttons still do not work!