topic Re: MP Navigator EX will not open in General Discussion

Re: MP Navigator EX will not open

WolverineSam — Thu, 28 Dec 2017 14:06:12 GMT

Hi. Sorry to open this long dormant thread. I too cannot open MP Navigator EX. I have a Mac running OSX 10.13.2. I opened the Canon Solutions Menu. But when I click on "Scan/import photos or documents" MP Navigator will not open. I downloaded the two drivers on Canon USA's website, namely 14.11.5a and ICA driver 4.1.4a, and installed them, but Navigator still will not open. HELP!!! Thanks!

Sam

Re: MP Navigator EX will not open

Stephen — Thu, 28 Dec 2017 14:28:51 GMT

Hi WolverineSam!

Welcome to the Canon Community, and thanks for your post!

So that the Community can help you better, we will need to know exactly printer you're using, any error messages you're seeing, as well as the way you connect to your printer (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: MP Navigator EX will not open

WolverineSam — Fri, 29 Dec 2017 01:08:02 GMT

Thanks! I have a CanoScan 5600F hooked to directly to my iMac via USB. The only message I get when Navigator tries to open and quits is "MP Navigator EX quit unexpectedly". I have used the scanner many many times over the past 3 or 4 years. It only started acting this wayyesterday. I did upgrade to Apple's High Sierra OS a week or two ago. It's version 10.13.2. As I said, I downloaded the recommended drivers from Canonusa.com. That didn't solve the problem though. Thanks for your help!!

Sam

Re: MP Navigator EX will not open

Patrick — Wed, 11 Apr 2018 17:12:01 GMT

Hi WolvrineSam,

To resolve this issue, please follow the suggestion provided in the following Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART169089

Re: MP Navigator EX will not open

harrylynch — Mon, 16 Apr 2018 21:06:01 GMT

I read the advice and deleted the driver for my canoscan lide 100 but am unable to download a driver on the website, which says there isn't one. Please advise. My version of navigator not opening. I also am not getting the sound of the scanner starting up like i used to when I plugged it into the usb of my laptop

Re: MP Navigator EX will not open

Jason — Mon, 16 Apr 2018 21:40:23 GMT

Hi, harrylynch!

Which version of Windows or Mac is in use?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: MP Navigator EX will not open

harrylynch — Tue, 17 Apr 2018 17:49:56 GMT

Hi Jason, I"m using mac os sierra, 10.13.4 (17E199)

Deleted navigator (as I read somewhere I think on the canon website and tried to download some drivers and things but haven't got anywhere. I'm getting this message now:

Cannot start the MP Navigator EX. Check the following points.

1. The supported model of this software is as follows. Check your product model is listed.

Canon E500 series
Canon MG2100 series
Canon MG3100 series
Canon MG4100 series
Canon MG5300 series
Canon MG6200 series
Canon MG8200 series

When your product model is not listed, install correspondent MP Navigator or MP Navigator EX.

2. MP driver/scanner driver which supports your product model is installed.

3. Your product model is connected to PC properly and the power is ON, if there is a power supply.

4. Reconnect the USB cable when connected with USB.

Thanks H

Re: MP Navigator EX will not open

Danny — Tue, 17 Apr 2018 17:59:30 GMT

Thanks for the information. The CanoScan LiDE 100 is an older model that supports Mac OS X up through Yosemite v10.10. Drivers are not available for later versions of Mac OS X.

We hope this helps!

Re: MP Navigator EX will not open

harrylynch — Tue, 17 Apr 2018 18:11:12 GMT

so i can't use it then?

Re: MP Navigator EX will not open

Danny — Tue, 17 Apr 2018 18:23:12 GMT

We would encourage you to consider upgrading to a more modern scanner. Our current photo scanner offerings include the CanoScan LiDE 120 and LiDE 220, each of which supports macOS v10.13. Click HERE to see our lineup!

Glad we could help!

Re: MP Navigator EX will not open

harrylynch — Tue, 17 Apr 2018 18:41:22 GMT

Stop saying "glad you could help". You have not helped. You are a bunch of lazy money grabbers and I will never buy anything from you again. I've kept my equipment in good condition and have been rewarded by you allowing it to become obsolete.

I WOULD RECOMMEND you stop using polite language to fob people off. You've made me feel worse and I am annoyed. I didn't even want to update my computer but had to because some other stuff wouldn't work unless I did.

You should give me a new scanner

Re: MP Navigator EX will not open

flory — Sun, 29 Apr 2018 06:46:41 GMT

Nice

Re: MP Navigator EX will not open

flory — Sun, 29 Apr 2018 06:47:00 GMT

Great

Re: MP Navigator EX will not open

pamelajay — Sat, 03 Nov 2018 00:57:59 GMT

I'm having the same problem. Installed Mac OS 10.14 Mojave and now MP Navigator will not work and has rendered my scanner useless. Mine is a Canoscan 9000F. Will this software be updated or are you forcing my model (which was working perfectly) into the trash heap, too. Please let me know.

Re: MP Navigator EX will not open

pamelajay — Wed, 07 Nov 2018 18:03:32 GMT

Guess I have to buy a new scanner. You can bet it won't be a Canon. I am adamantly opposed to companies who make their perfectly good tech rendered useless to force upgrades. It is not a customer-oriented or environmentally friendly approach. I have several Canon products and will not buy more.

Re: MP Navigator EX will not open

shotoutofcanok — Fri, 09 Nov 2018 21:33:40 GMT

ugh. I just updated my parents MAC with High Sierra (10.13.6) and am

having the same problems. Can't believe I will have to buy a new scanner/printer. Looks

like Canon will lose another customer.

Re: MP Navigator EX will not open

frankasperjr — Sat, 24 Nov 2018 18:22:35 GMT

I have the same problem after installing Mojave. I would like to know when/if a Mojave-compatible MP Navigator EX will be available. Otherwise, maybe I will try downgrading to High Sierra OS. If Canon doesn't solve this problem, they will lose yet another customer.

Re: MP Navigator EX will not open

nvulpe — Fri, 30 Nov 2018 22:51:56 GMT

Here's another less than delighted customer. I have a perfectly good Canon Lide 210. I upgraded my OS, and now I can't use the scanner. This is criminal, not because you've ripped me off, but because we now have another piece of electronic junk for the scrapheap

I don't know all the fine print on Canon's guarantee, but here's the fine print on mine: I'll never buy so much as a lens wipe from Canon again, and I'll tell anyone and everyone I can about my wonderful experience with Canon.

Re: MP Navigator EX will not open

philkdc — Tue, 22 Jan 2019 23:31:12 GMT

I have an Lide 210 scanner that I was using with macOS 10.14. It sounds like there may not be a driver for that scanner. Let me know if that is correct. Also, if there is no driver, could you recommend a replacement model that would be comparable to the Lide 210. Thanks.

Re: MP Navigator EX will not open

philkdc — Tue, 22 Jan 2019 23:38:16 GMT

I just read through the thread again. It sounds like the Lide 220 will work with macOS 10.13 and 10.14. Based on the model name it sounds like it could be comparable to the Lide 210. Could you confirm?