topic Re: 9000F Mark II - Cannot start MP Navigator EX message in General Discussion

9000F Mark II - Cannot start MP Navigator EX message

dougkanipe — Mon, 30 Oct 2017 00:40:17 GMT

I had not used the scanner for a few weeks and tried to scan a few photos tonight and get an error saying that "Cannot start MP Navigator EX." and gives me 4 things to check. I checked all those things and uninstalled and reinstalled both the software and driver and am still getting this message. Any ideas what to try next?

Re: 9000F Mark II - Cannot start MP Navigator EX message

BillS — Mon, 30 Oct 2017 23:57:41 GMT

Hi dougkanipe,

In order to better assist you, allow me to ask a couple questions:

Do you get any error code when you scan?
Did you re-install the drivers from the installation CD, or from the website?
Which version of Windows or Macintosh are you using?

I look forward to your reply.

Re: 9000F Mark II - Cannot start MP Navigator EX message

dougkanipe — Tue, 31 Oct 2017 14:09:37 GMT

It seems like I got an error one of the times but not I just get the pop up that says the MP software won't start and to try four things. The software and drivers were reinstalled from the Canon website. I am using Windows 10.

Re: 9000F Mark II - Cannot start MP Navigator EX message

Michael — Fri, 03 Nov 2017 15:37:52 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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