topic why does ink run out when never used? all newly installed color ink is empty again, even though I ne in General Discussion

why does ink run out when never used? all newly installed color ink is empty again, even though I ne

fritzmueller22 — Fri, 18 Dec 2015 16:05:25 GMT

installed all fresh ink, but all is empty again even though i never print in color. very annoying, bordering on fraud.

Re: why does ink run out when never used? all newly installed color ink is empty again, even though

ifellicantgetup — Sun, 20 Dec 2015 23:35:44 GMT

Is it a new cartridge or a cartridge that you had refilled?

Are you sure it is actually empty vs dried out due to age?

Re: why does ink run out when never used? all newly installed color ink is empty again, even though

Michael — Mon, 21 Dec 2015 13:55:49 GMT

Hello.

Color inks may be used depending on what you are printing. Items such as web based content or PDF files may use composite blacks for printing. This would require a mixture of the color inks to reproduce the color.

If you continue to have difficulties with this issue, find more help at Contact Us.

Re: why does ink run out when never used? all newly installed color ink is empty again, even though

fritzmueller22 — Mon, 21 Dec 2015 14:21:09 GMT

new cartridges, but practically never used. now i only replaced the black and print greyscale.

the color cartridges are empty, by whatever mechanism, but not through printing use.

Re: why does ink run out when never used? all newly installed color ink is empty again, even though

fritzmueller22 — Mon, 21 Dec 2015 14:30:13 GMT

I am just annoyed that the color cartridges run totally dry without evr printing a photo. of course , I hadn't set the printer to greyscale, but why should I if I only print black text? What a waste.