topic Re: Image gateway doesn't seem to be working... in General Discussion

Image gateway doesn't seem to be working...

Lollerst4i — Fri, 28 Feb 2014 18:33:03 GMT

When I tried to login to image gateway (for the first time...I've
never used it before) it says communication error(?)
Not sure why

Re: Image gateway doesn't seem to be working...

ebiggs1 — Sat, 01 Mar 2014 14:45:25 GMT

Boy that could be almost anything. Can you supply a lot more info?

Re: Image gateway doesn't seem to be working...

Julius — Sun, 02 Mar 2014 21:50:48 GMT

Hi!

CANON iMAGE GATEWAY is up and running at the moment. If you're still having problems, contact us at http://bit.ly/ContactCanon.

Thanks!

Re: Image gateway doesn't seem to be working...

christy11 — Sun, 02 Mar 2014 22:48:49 GMT

Hello, I am having the same problem.. I tried having a new password sent to me, Several times, and I still can't log in.. IT is giving me an error.. I know I'm entering the correct user name and password..I'm really getting frustrated cause I just got this new camera and want to se up Wi Fi for it....please help..thanks.

Re: Image gateway doesn't seem to be working...

Lollerst4i — Mon, 03 Mar 2014 20:02:21 GMT

Hi again,
So I tried re-setting the password several times and still the site won't let me get in! I'm giving you guys a screen shot of what I'm seeing. I'm using my iPhone...but still the app should work right? Any help would be appreciated.
Thanks!

Re: Image gateway doesn't seem to be working...

Lollerst4i — Mon, 03 Mar 2014 20:05:27 GMT

Sorry the screen shot didn't go through so I'll just describe it...there's a red box on the top of the screen and it says: "a communication error has occurred"

Re: Image gateway doesn't seem to be working...

Tim — Fri, 07 Mar 2014 23:07:58 GMT

Hello Christy,

To try and work around this, you may want to try a different web browser. Also, clear out any temporary internet files and delete temporary files too. The use of a different browser should allow you to access the Image Gateway.

Re: Image gateway doesn't seem to be working...

Lollerst4i — Sat, 08 Mar 2014 16:33:04 GMT

YES!! I finally got in!

I had forgotton to first register my camera into my Canon account. After registering it worked great!

Thanks guys!