topic CANON iMAGE GATEWAY can't access in General Discussion

CANON iMAGE GATEWAY can't access

john44930 — Sat, 04 Jan 2014 02:36:22 GMT

Jan 04 2014 is CANON iMAGE GATEWAY working? Tried for a half hour...

Re: CANON iMAGE GATEWAY can't access

Mykolas — Mon, 06 Jan 2014 15:33:39 GMT

Hi john44930!

Thanks for posting about the Canon iMage Gateway.

The Canon iMage Gateway was down for planned maintenance over the weekend. It should now be up and working again.

This didn't answer your question? Find more help at Contact Us.

Re: CANON iMAGE GATEWAY can't access

ajohenderson — Sun, 23 Feb 2014 13:13:52 GMT

It is ridiculous... I registered my product, with serial number, user name and password and CANON SENT ME A CONFIRMATION EMAIL TO THE EMAIL ADDRESS UNDER WHICH I REGISTERED. When I try to log in, I get a message saying that the email address I registered is not valid!!!

Re: CANON iMAGE GATEWAY can't access

Crista — Sun, 23 Feb 2014 13:24:57 GMT

Hi ajohenderson!

Welcome to the Canon Forum, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please visit http://www.canon.com and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: CANON iMAGE GATEWAY can't access

ajohenderson — Sun, 23 Feb 2014 13:29:49 GMT

Hi Crista, thanks. FYI, I'm american, bought the canon in the US on a credit card issued by a US bank via canon. As it happens, I bought the camera because I travel and funnily enough I use a camera when traveling. I'm not sure this should disqualify me from tech support from canon USA.

Re: CANON iMAGE GATEWAY can't access

masha — Fri, 20 Jun 2014 01:26:06 GMT

6/19/14
Having the same problem, it says :
"An unexpected error has occurred.
Please log in again.
This window may be displayed when you press a button twice, open a new window using browser functionality, or at other times depending on your browser."
Does that mean it is something going on with the web or my account?

Re: CANON iMAGE GATEWAY can't access

brossmac — Fri, 20 Jun 2014 02:20:57 GMT

Just registered my SX700 and am having the same problem. I've tried different browsers and different computers.

Re: CANON iMAGE GATEWAY can't access

petermac77 — Fri, 20 Jun 2014 22:41:07 GMT

I setup a Canon account yesterday and registered my new PowerShot S110 but when I try to sign-in to the Image Gateway site it says "An unexpected error has occurred.” I also tried to sign-in to Image Gateway through CameraWindow but I get an error message that says "Failed to connect to the server.” I know my username and password are fine because I can login to the Canon site.

I searched the web for a solution and have found a lot of people with the same problem on this forum. However, in nearly all of the threads the issue was never resolved. This is unacceptable and I may be getting a refund if Canon won’t fix the issue in a timely manner.

Re: CANON iMAGE GATEWAY can't access

cereus — Sat, 21 Jun 2014 13:03:27 GMT

Purchased and registered a new SX280HS PS camera on 6/19/14. Tried to get into Canon IMage Gateway - no luck though I have been there before - several months ago. Called Canon - tech said the site was down and Canon did not know when it would be back up.

What kind of Tier 1 company (Canon) promotes a feature to sell their cameras (the Canon Image Gateway), and when it is down does not post a notice for same AND then does not fix it within 4 hours? From this thread, it appears the site has been down for several days and no official word from Canon.

Imagine all the wasted effort by purchasers like us trying to re-register, change passwords, re-install software...that is a lot of disrespect for their customers when they are not transparent about issues they have with a major selling feature of their product.

And so now we cannot use some of the wifi features of the camera -- they need acknowledge the issue and state when the site will be up. Bad bad.

Re: CANON iMAGE GATEWAY can't access

rickwat — Sat, 21 Jun 2014 20:11:18 GMT

I am RickWat and I am having the same problem. I did contact Richard, Canon Technical Support Representative at "Canon Support - EOS Camera". AS of 19 June 2014 at 6:09 PM Richard Replied to me that:

"Thank you for contacting Canon product support regarding your access to the Canon iMAGE Gateway. I can understand how frustrating this can be.

The Canon iMAGE Gateway is currently unavailable. The Canon Web Development Team is working to resolve this issue. Unfortunately, we don't have an estimate for its return to service. I regret the inconvenience this causes.

I recommend trying the Canon iMAGE Gateway again in a few hours.

Please let us know if we can be of any further assistance with your Canon camera. Thank you for choosing Canon.

Sincerely,

Richard
Technical Support Representative"

It is now two days later, 21 June 2014 at 4:10PM EDT, and I see the iIMAGE Gatewat is still not working.

Re: CANON iMAGE GATEWAY can't access

rickwat — Sat, 21 Jun 2014 20:15:09 GMT

I am experiencing the same problem and I agree with your post. I can confirm the iIMAGE Gateway has been unavailable for at leat two days.

Re: CANON iMAGE GATEWAY can't access

artsong — Sun, 22 Jun 2014 14:15:42 GMT

I've been having this problem since I bought my PowershotA1400 6 MONTHS AGO, and STILL no resolution.

I can log in to the Forum with no problem, but whenever I go to the CanonUSA homepage, and click on "Log in", I get the following:

https://b2cwebusa.canon.com/b2cweb/view/myAccountHome.jsf

the https has a red line through it and the page says, "Server presented an expired (security)certificate"

So, what gives? Is the Canon website secure, or isn't it? What am I doing wrong?

I am using XP, Google Chrome, and Norton , and also Comcast is my service provider. All are up to date.

I like my camera, but it concerns me that I am unable to access ImageGateway and other features of the website.

Can anyone help?

Re: CANON iMAGE GATEWAY can't access

suzy5534 — Sun, 22 Jun 2014 15:41:50 GMT

I bought my camera a month ago for an upcoming trip. Everything worked great. Now, as I prepare to leave I can't use it for the purpose it was bought for. I've tried for 2 days to access Image Gateway and no success. Hope they figure this out soon. It would be helpful to get an error that says the problem is on their end and not mine so I don't spend 2 days trying to figure it out just to realize I'm not doing something wrong.

Re: CANON iMAGE GATEWAY can't access

aa12 — Mon, 23 Jun 2014 00:11:28 GMT

i'm regretting buying a canon now, before reading this thread. it dates back months and the problem has not been cleared up.

pathetic that a photo sharing website has been down for a week now. this is not rocket science.

Re: CANON iMAGE GATEWAY can't access

cereus — Tue, 24 Jun 2014 11:01:19 GMT

Found the Image GAteway site back up Monday after being down for many days. No explanation. We will see how stable it remains.

Re: CANON iMAGE GATEWAY can't access

roveout — Tue, 24 Jun 2014 14:23:18 GMT

the Canon iMage Gateway is unreliable and idiotically designed - it really makes me sorry that I bought a Canon with wifi

Re: CANON iMAGE GATEWAY can't access

artsong — Tue, 24 Jun 2014 15:19:00 GMT

I re-registered my camera, and STILL can't access ImageGateway. I'm still getting an "ERROR" message when I try to login.

I'm very sorry I bought a Canon.

Re: CANON iMAGE GATEWAY can't access

brossmac — Tue, 24 Jun 2014 16:00:34 GMT

Finally got it working but am VERY disappointed at the functionality and unreliability.

I'll just use my dependable and easy Eye-Fi card.

Re: CANON iMAGE GATEWAY can't access

rickwat — Tue, 24 Jun 2014 17:41:44 GMT

I logged into Canon Image Gateway after a frustrating week. It was working for me last night and this morning, 24 June 2014.However; sometimes the login took a couple attempts.

Re: CANON iMAGE GATEWAY can't access

scalesusa — Tue, 05 Aug 2014 15:03:57 GMT

It is down again, at least yesterday and today.

I would never consider using it, but the Wi-Fi feature of my Camera requires it.

I'm thinking I should return the camera and buy a different make. This is really stupid, require customers to use a web site that they cannot keep up and running!