topic Re: My image Garden in General Discussion

My image Garden

timfc0649 — Wed, 26 Feb 2014 21:55:42 GMT

Every time I try to use My Image Garden, my computer freezes and I have to hold the power button to shut down completely, then re-boot. Printer is MG5420, Computer is Dell Inspiron 1545, Intel Core 2 Duo 2 ghz, 4gig ram, Windows 7 Home Premium.

So far I have been unable to use My Image Garden, and therefore I cannot print on discs (my main reason for buying this printer).

Anyone else having this problem? Any solution?

Re: My image Garden

ebiggs1 — Tue, 04 Mar 2014 14:38:43 GMT

It should and will and does work with Win 7.

I would uninstall and reinstall the software. If you do not have it click here.

You need to be sure you remove all traces of the old installation before you reinstall.

You may need this.

Re: My image Garden

Ramona — Sun, 16 Mar 2014 02:46:02 GMT

Hi timfc0649,

Do you receive any error messages prior to your computer freezing when trying to use My Image Garden?

If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: My image Garden

phoenix6873 — Thu, 08 May 2014 01:34:34 GMT

My Problem is a bit different and should be an easy fix if I can get some "TRUE Tech support troubleshooting"

First Background

ASUS Dual Core 3.0 GHz with Hyper speed Tech

16 GB RAM

10 GB Free on C:\

40 Gb Free on D:\

Windows 7 Premium 64bit

Printer - Canon PIXMA MX922

I do not believe that this is a driver issue as I am able to communicate with the Printer successfully and do simple Printing from several applications. The problem is purely with the image garden Software. The Software appeared to install successfully, there were no error messages. When the "My Image Garden" Software Starts it just stays at the "Please wait......" I let this go over night and still the software did not load.

Trouble shooting Done:

Uninstalled and reinstalled the original Software - same results

Downloaded latest release of software and installed - same results

Disabled Norton 360 and reinstalled software - same results

"TRUE" troubleshooting recommendations: How to Put the "My Image Garden Software in Debug mode so that it produces a log file and we can see where the load terminates or stalls

I am open to other recommendations

Re: My image Garden

Laurel — Tue, 19 Aug 2014 20:01:03 GMT

My Image Garden freezes up on my Toshiba also - this is very frustrating! I wish I hadn't purchased another Canon! Please advise.

Re: My image Garden

Patrick — Tue, 26 Aug 2014 08:26:10 GMT

Hi Laurel,

There may be a program running in the background causing this error to occur. Rebooting your computer without your normal startup applications running may resolve this issue. To do this, follow the procedure below:

1. Click Start.

2. Type MSCONFIG in the Start Search box and press Enter on the keyboard. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3. The System Configuration Utility will appear.

4. Make a note of which startup selection your computer is set on. If your startup selection is set to Normal, switch it to Selective Startup by placing the radio button dot next to Selective Startup.

5. Under Selective Startup, click to clear the Load Startup Items check box.

6. Click the Apply button.

7. Click on the Services tab at the top.

8. Place a check mark next to 'Hide all Microsoft Services'.

9. Click the Disable All button.

10. Click Apply.

11. Click the OK button.

12. Windows will prompt you to restart your computer; click Restart.

When your computer restarts, please attempt to use My Image Garden.

To return your computer to normal startup mode, follow steps 1-3 above, put a check in the box next to Load Startup Items, and then choose Normal Startup (if it was set this way initially) and click Apply. Click on the Services tab and click on the Enable All button. Click Apply, then OK and restart your computer.

If you continue to have difficulties, please contact our support group using the following link:

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer

Re: My image Garden

Svetik — Mon, 15 Feb 2016 21:48:26 GMT

My Image Gardne started freezing on our desktop computer. We have tried reinstalling, installing the latest version of the program, but it still does not work. We have tried other options suggested by Patrick here, but still not result. Can anybody help?

Thanks!

Re: My image Garden

Fangly — Sun, 06 Mar 2016 06:18:20 GMT

Same problem here. The ImageGarden software loads, then a logo in front of it that never goes away.

Looking at the resource usage in task manager shows three tasks, the primary one is up to 855 meg and climbing???? What the hell is going on here???

Re: My image Garden

Svetik — Sun, 06 Mar 2016 16:57:44 GMT

I have exactly the same problem. The image just freezes. Interestingly, on our other (smaller) desktop PC the Image Garden still works normally. We have not figured out where the problem is...

Re: My image Garden

Fangly — Tue, 08 Mar 2016 11:21:34 GMT

I remember a version of it working on early builds of WIndows 10, not sure how long ago but now, nothing helps.\

I also remember a setting I had to fix somewhere for the software to start up (that I found out by accident, Canon didn't know) but don't remember that either, it was 8 months ago.

I am sure if I had left it alone, that 800 odd meg of memory would have kept climbing and climbing!!!

Re: My image Garden

cscarbor — Fri, 02 Sep 2016 05:44:05 GMT

I have the problem of My Image Garden freezing also. Specifically when I scan (from the menu from the screen or from the LCD menu on the printer).....same thing happens.....it scans my document, but then it shows the My Image Garden on the screen.....but it is frozen and I have to go to Cntrl-Alt-Del and select My Image Garden, then punch "End Task". I've tried uninstalling My Image Garden and re-installing it, but that does not work.

Re: My image Garden

jeffmaz — Sun, 26 Nov 2017 21:29:11 GMT

I have a Pixma 922mx inwhich I use Image Garden to print CDs. It usually goes fine, but suddenly in the dialog box it blows up the disc image and moves it off center and it gets to print that way see here:

So I've looked on the boards and searched on Google and haven't found a fix. Could it be my upgrade to Mac OS 10.11.6: (Elc Captain) of do I need to upgrade the OS or...

What could be the fix??

I'm disappointed that Canon doesn't have an easy path to solving issues.

Re: My image Garden

Louise3 — Sat, 17 Feb 2018 19:59:07 GMT

I cannot print from my image garden?? Error message is being displayed 4102- change media type and paper size. I've done this several times but still not printing. I've been able to print with other printing software, but not image garden :smileyfrustrated

Re: My image Garden

jeffmaz — Sun, 20 May 2018 02:30:32 GMT

Still no answers. Print dialog now omits the graphic view.

Re: My image Garden

HappyG — Tue, 06 Nov 2018 00:44:06 GMT

Same problem.

all the other tools in the canon suite work except my image garden....it goes non responsive and i have to end from task manager.

Very disapointing considering i have just bought the printer and installed drivers and software direct for canon as instructed in set up (assumtion here is that this is the latest revision of the software)

What is the fix canon?.

Re: My image Garden

ebiggs1 — Tue, 06 Nov 2018 03:27:00 GMT

"What is the fix canon?"

Call 1 (800) 652-2666

Re: My image Garden

jeffmaz — Tue, 06 Nov 2018 05:42:47 GMT

I ended up using InDesign and finding a CD template online which I reworked to design any CD. I must say is works perfectly, just takes longer. Print dialog box and everything works. My Image Garden was easy for q2uick stuff. Sorry the techies at Canon can't seem to or don't want to fix it.

Re: My image Garden

Sessa — Sun, 06 Jan 2019 13:56:56 GMT

I have Win 7 x64 system, and the darn software freezes each time I give a command. I may be lucky to have one print, but then it's stop. Some times I can press Alt+Ctrl+Del and shut it down, other times I have to reboot the computer to be able to restart My Image Garden as it won't respond to a restart of it. I have looked for updates but apparently there's no update since january '18. I love how I can stop the printer from expanding the borders when I do a full page print, but when you can only do a print once in a while it's not worth it unless it's just for a page or two. I see no Canon support is replying to any questions so I guess I'll just have to stick with prints from Photoshop Elements and scrap the full page prints.

Re: My image Garden

dja-uk — Tue, 19 Mar 2019 09:44:45 GMT

I too have the problem of MIG starting but then freezing on the start screen. I am using Win 10. Have to use task manager to get going again.

Re: My image Garden

Michigan_PI — Wed, 18 Sep 2019 02:47:31 GMT

This is probably the WORST program I have ever used. It constantly crashes, you can't save your work in a way that it can be backed up or accessed.

I cannot believe that a company such as Canon is not embarrassed to even offer such a crappy product!!

That being said, what other option is there to design and print on disks that works with the MX922?

Or do I just need to send it back to Amazon?