topic Re: canon mp navigator ex has stopped working in General Discussion

canon mp navigator ex has stopped working

mkaskew — Sun, 02 Feb 2014 00:30:12 GMT

i have windows 7 and have the pixma mg8220. I've had no problems scanning in the past but have not tried in a couple of months. How i can't.

i've tried multiple suggestions on the subject and have not resolved the issue. i have in the c drive\windows\twain 32 - two folders 1-mg8200 series 2-mg8200 series 88717D54EEB. Does anyone know if this is the issue?

Any help is very much appreciated.

Re: canon mp navigator ex has stopped working

IAHawk — Sat, 15 Feb 2014 16:41:17 GMT

I've been having this problem for weeks and finally found a solution in another thread:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/canon-mp-navigator-stopped-working-with-scanner/1e2e2075-897f-4066-8ae7-5c9c487bb198?page=1

Canon Navigator started working as soon as I deleted this file: C:\Users\<user name>\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN. I can't explain why this file would interfere with the scanner software but regardless, I'm just relieved it is back working now.

Re: canon mp navigator ex has stopped working

Sedonartist — Thu, 29 May 2014 18:52:10 GMT

Thank you "IAHAWK" for this very valuable information. I did as you instructed and it worked for me. I am able to use my CanoScan LiDE 700F once again.