topic Re: A driver supporting solution menu ex is not installed in General Discussion

A driver supporting solution menu ex is not installed

bobarola — Sun, 19 Jan 2014 08:46:21 GMT

I have a CanoScan LiDE 210 that I've been using for the last two years at least. I recently used it about a week ago and had no issues with it. For some reason when I tried using it today through MP Navigator and Solution Menu it doesn't work. I get an error from Solution Menu where only the help features are available to be clicked and from MP Navigator it tells me that it cannot start.

I have tried reinstallation and even the driver update available from your site. I'm not sure what the issue coudl be anymore. I know it can start and the bulb works fine because when I plut the usb in my computer recognizes it and for a short while the scanner will light up, but that is all.

I'd appreciate any and all help.

Re: A driver supporting solution menu ex is not installed

Crista — Sun, 19 Jan 2014 14:19:11 GMT

Hi bobarola!

To have a better understanding of your issue, please let everyone know what operating system (Windows XP/Vista/7/8 or OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

Re: A driver supporting solution menu ex is not installed

bobarola — Sun, 19 Jan 2014 20:32:49 GMT

I'm running on Windows 7 64-bit

Re: A driver supporting solution menu ex is not installed

bobarola — Wed, 22 Jan 2014 00:12:12 GMT

Hello, am I getting any help on this at all? I'm even on the support hotline for whatever help I can get regarding this issue, still on the phone waiting and listening to this music, no human on the other end at all. My solution menu ex opens with my scanner not present as an option to select. When I open the MP Navigator it says there was an error and that it only supports [a list of scanners] and gives me a checklist of what to go throguh to resolve the issue, none of which works. When I run a test on the scanner it says it works fine, but I can't scan!

I'd really like to be able to start scanning again soon and this lack of response anywhere really doesn't help. I've even taken to the internet to try to find resolutions. The resolutions there aren't any help since the solutions people found don't necessarily apply to me or they don't work.

I've been on hold for about 15 minutes now so this is turning into a pain.

Re: A driver supporting solution menu ex is not installed

Naomi — Wed, 22 Jan 2014 00:19:30 GMT

Hello bobarola,

We see your post from ealier and hope that you receive feedback from our forum community. However, if this is a time-sensitive matter, we'd suggest reaching out to our technical support team through the following link: Contact Us.

The forums are not intended for immediate support.

Thanks!

Re: A driver supporting solution menu ex is not installed

GTjionas — Wed, 05 Feb 2014 14:38:29 GMT

I have exactly the same problem. EXACTLY THE SAME description,

I tried everything - reis=nstalled everything yet I get the message "

A driver supporting Solution Menu EX is not installed"

Canon has a problem. Some recomend all kind of installations. I trie dclean and the problem is comming back - nothing solved.

Re: A driver supporting solution menu ex is not installed

GTjionas — Wed, 05 Feb 2014 14:42:14 GMT

To add ... I have a CanonScan LiDE 210

Re: A driver supporting solution menu ex is not installed

GTjionas — Thu, 06 Feb 2014 02:50:37 GMT

Having searched this issue on the internet I now believe this is around for long time and still unresolved.

I wonder how much responsible is a company like Canon in resolving this. A multibilion dollar comapany and iresponsive.

I was thinking my next stop to be for a Canon multifuncion printer after my 18 years HP started showing problems but now I am very skeptical.

Seen Canon as incompetent as this I have to think twice before I buy another Canon product. (so far I bough three Cannon scanners and this is a big problem for me.

I guess Cannon will suggesst to call their technical support (for a fee likely) and this for what purpose? The fee will cost more than teh product an dif their techical people know the solution to tell me then why not fixing it in teh first place? For a problem that they know for long time and they do nothing to fix it they want to charge?

Their error message says there is a driver not installed. OK Canon. Be more specific. YOur error message is ho help. It is simply useless. Tell me which driver is not installed and I'll do the rest.

Re: A driver supporting solution menu ex is not installed

Danny — Thu, 06 Feb 2014 04:14:26 GMT

Hi, GTjionas!

If your printer problem is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). There is never any charge for our technical support, regardless of the product's age or warranty status.

We look forward to your call!

Re: A driver supporting solution menu ex is not installed

ebiggs1 — Thu, 06 Feb 2014 14:09:55 GMT

This is likely an OS problem, not a Canon one.

You need to completely remove the old installation before you try to reinstall the software. It is likely the corrupter driver is not being overwritten.

If you are unsure about how to remove the old driver, you may need to get a cleaner software.

Re: A driver supporting solution menu ex is not installed

modicrum — Sun, 02 Mar 2014 02:54:22 GMT

I had a problem installing a brand new Lide 110 scanner and got the same error message as you.

First I went to canon.com and downloaded and installed the latest driver software for the Lide 110 from the website.

During installation of the latest software, a message came up telling me the scanner could not be detected, and that I should reseat the mini-USB plug that goes into the scanner.

Note: the USB cable that came with the scanner has two ends: a USB plug that goes to the computer, and a mini-USB plug that goes to the scanner. In my case, the mini-USB plug was not firmly seated into the scanner.

When I pushed the mini_USB plug in VERY firmly, I heard the Windows sytem dong, and a little window came up telling me the driver software was being downloaded and installed. The scanner made a whirring noise. Problem solved.

Re: A driver supporting solution menu ex is not installed

claudiu — Wed, 16 Apr 2014 21:32:43 GMT

I have the same problem , you must do anything about it !!!

Re: A driver supporting solution menu ex is not installed

DOng — Wed, 10 Sep 2014 15:09:00 GMT

The scanner was working fine until I tried using it yesterday. My OS is Win 7 Getting the above error..

Has anyone found the solution yet. Thanks

Re: A driver supporting solution menu ex is not installed

ebiggs1 — Wed, 10 Sep 2014 15:11:25 GMT

As previously stated............

"This is likely an OS problem, not a Canon one.

You need to completely remove the old installation before you try to reinstall the software. It is likely the corrupter driver is not being overwritten.

If you are unsure about how to remove the old driver, you may need to get a cleaner software."

Re: A driver supporting solution menu ex is not installed

DOng — Wed, 10 Sep 2014 16:42:47 GMT

Thanks. What 'cleaner software' would you recommend. Tried uninstalling all the canon applications and reinstalling them still getting same problem.

Re: A driver supporting solution menu ex is not installed

ebiggs1 — Fri, 12 Sep 2014 13:14:04 GMT

You can do a Google search. Some are free to try. Just make sure all the old instalation is gone before you try another install.

This is just one guess as to the problem but it really is the first step. Another thing, did you install any other programs?

They can cause conflicts with the Canon software.

Re: A driver supporting solution menu ex is not installed

DOng — Thu, 11 Sep 2014 20:24:55 GMT

I went into the registry and deleted traces of CanonSolutionMenuEx and subsequently reinstalled with the CD that comes with the scanner - still same result. Any help in getting the scanner to work appreciated. Thanks.

Re: A driver supporting solution menu ex is not installed

DOng — Mon, 22 Sep 2014 00:58:17 GMT

Hi - I had the same problem. Managed to download a cleaner software from the web and it does the trick of clearing the registry of the 'menu ex....'. What I did was

1) Removed all the 'canon solution......' program using the removal program from control panel.

2) activate the cleaner software

3) re-load the canon software from the original cd.

4) reconnect the canon hardware.

Hope this helps. Regards.

Re: A driver supporting solution menu ex is not installed

flame — Thu, 27 Nov 2014 09:17:44 GMT

I have encoumtered exactly teh same problem, but only after downloading Windows 8.1 after I had been using Windows 8 with no issues relating to my Canon Printer

I am perpelexed that Canon has not relied officially to this issue and told customers that it is or is not a Canon issue.

Canon need to say EXACTLY what the fix is and precisely how to do it. Not everyone on here is fully computer literate

I note a few have suggested using a "cleaner", yet no one has posted exactly which cleaner to us

Looking for help ASAP

Thanks

Re: A driver supporting solution menu ex is not installed

cara460 — Tue, 20 Jan 2015 08:09:40 GMT

If you cannot find proper driver from Canon website, you can use your device manager to install driver for your device.

Step 1. Click Start, then right-click "My Computer" (or "Computer") and click "Manage".

Step 2. In the Computer Management window, on the left, click "Device Manager".

Step 3. Click the "+" sign in front of Mouse and other pointing devices.

Step 4. Right-click the device listed below Mouse and other pointing devices and select Uninstall.

Step 5. Click OK to confirm removal of the device.

Step 6. Restart the system. Windows will detect and automatically install the driver.

If it still does not help, I'd like to recommend you the download utility I am using to you. It is called DriverTuner. If you want to get more help of Canon driver, you can read this article, http://www.official-drivers.com/articles/Free-Download-Canon-Imageclass-MF4350d-Driver.