I"m not able to scan a single negative with my CanoScan 5600F scanner that I just bought.

Cris_MO — Wed, 05 Jun 2013 06:55:03 GMT

I'm trying to scan an old black and white negative. Unfortunately, it is not in a strip of six as seems to be indicated in the manual, although it doesn't say specifically it HAS to be a strip of six.

I opened MP Navigator Ex. Following are the settings I used:

Film

Film type: Black and white negative film

Resolution 4800 dpi. I also used 1200 dpi

I put the negative on the far end of the film holder.

I clicked on scan and got the following message at both resolutions:

Cannot scan for these reasons:

-The original may not be set correctly

-The Protective Sheet may be put in place

-The lamp may not be warming up

(it needs a few minutes for adjusting lamp on low temperature)

Scanner driver will be closed

Code: 2,178,0

I've scanned negatives with another scanner some years ago and never had this trouble. Any suggestions?

Thank you.

topic I"m not able to scan a single negative with my CanoScan 5600F scanner that I just bought. in General Discussion

I"m not able to scan a single negative with my CanoScan 5600F scanner that I just bought.