My mx340 suddenly started to pull paper in at an angle & leaves wrinkle in middle of page

kathyjean14 — Sun, 27 Jan 2013 02:28:09 GMT

Re: My mx340 suddenly started to pull paper in at an angle & leaves wrinkle in middle of page

Michael — Sun, 03 Feb 2013 17:07:30 GMT

Hello kathyjean14.

Please try the following to see if we can resolve your issue:

1. Turn the printer off.

2. Unplug the power from the printer for at least 5-10 minutes.

3. While unplugged, remove any paper from the unit.

4. Double check for any obstructions found in the unit or paper paths.

5. If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.