topic Re: Scanner multiple vertical lines in General Discussion

Scanner multiple vertical lines

ehsan — Sat, 17 Jun 2017 04:17:03 GMT

Hi,

I have a 3200F CanoScan. It was working well untill today that it starts to show multiple vertical lines all over the scanning area in preview and final image. Is it a serious hardware damage?

Re: Scanner multiple vertical lines

Patrick — Wed, 28 Jun 2017 10:38:08 GMT

Hi ehsan,

What version of Windows (or Mac OS X) is installed on your computer?

Re: Scanner multiple vertical lines

ehsan — Sat, 01 Jul 2017 05:00:46 GMT

Hi,

I use Windows XP (SP3) on my computer.

In the meanwhile I could fix the problem by click on "Calibration" in ScanGear CS. I had to calibrate it for about 15 times and then the lines disappeared. But the next time I wanted to use the scanner, they were back. This time they disappeared after 15-20 times of calibration.

That seems that I have found the source of the problem. But I'm afraid that I need to do this time-consuming process every time I want to scan.

Re: Scanner multiple vertical lines

Michael — Sat, 01 Jul 2017 19:16:40 GMT

Hello.

If the issue persists after calibrations have been performed, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.