topic Re: Canon Lide 100 - Hangs on standard user account in General Discussion

Canon Lide 100 - Hangs on standard user account

Ns4785 — Thu, 16 Mar 2017 18:20:42 GMT

Hello,

I recently acquired a Canon Lide 100 and It works beautifully. The only problem I'm encountering is when I log into Windows Vista as Standard account, it doesn't scan properly. I can open the scanning window but when I click to "Scan", it just freezes up and nothing happens. This doesn't happen if I log in as an Administrator, only when I log in as Standard account.

I tried looking for a solution to this but I haven't found any. The cable works fine, my system is Windows Vista Business (64 bit), and software is MP Navigator EX 2.0. I tried using different software VueScan, InfranView, Gimp, but nothing seems to work.

Was there a solution to this problem?

Re: Canon Lide 100 - Hangs on standard user account

John_B — Thu, 16 Mar 2017 18:37:32 GMT

Hello Welcome to the Canon Forums and thanks for your inquiry!

It sounds like your standard account may not have access to some of the required services needed for scanning such as the WIA service.

You can contact our award winning technical support team for help with this at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 10:00 am to 10:00 pm
All times ET, excluding holidays.

Re: Canon Lide 100 - Hangs on standard user account

Ns4785 — Fri, 17 Mar 2017 23:52:48 GMT

Thanks for the quick response. I found the answer in another forum. I had the following disabled:

- Shell Hardware Detection

After enabling it, everything worked fine under the Standard account. In case anyone else might have the same problem, make sure the following services are enabled:

- Remote Procedure Call (RPC)
- Shell Hardware Detection
- Windows Image Acquisition (WIA)