topic Re: Black scans using Lide 110 scanner? in General Discussion

Black scans using Lide 110 scanner?

mobile1 — Wed, 10 Aug 2016 17:57:49 GMT

My Lide 110 scanner usually produces black images.

To correct this I must unplug and replug the USB wire.

How can I correct this?

Re: Black scans using Lide 110 scanner?

Stephen — Wed, 10 Aug 2016 18:30:47 GMT

Hi mobile1!

So that the Community can help you better, we will need to know which Computer Operating System you're using (Windows Vista/7/8/10 or Mac OS 10.x), as well as the way you connect to your scanner (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: Black scans using Lide 110 scanner?

mobile1 — Wed, 10 Aug 2016 20:46:07 GMT

I am running Windows 10. And I connect it using a USB cable.

Re: Black scans using Lide 110 scanner?

Michael — Sat, 13 Aug 2016 15:26:25 GMT

Hello.

Ensure that the USB cable is connected directly to the computer. Avoid using any USB hubs or extension devices for the connection.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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