https://community.usa.canon.com/t5/General-Discussion/My-black-amp-white-scan-where-I-m-using-a-black-pen-is-not/m-p/169797#M22591 <P>Hello Garyhover!&nbsp;<BR /><BR />Welcome to the Canon Forums and thanks for your post!<BR /><BR />To have a better understanding of your issue, please let everyone know which printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Any other details you'd like to give will only help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/Canon-Support" target="_blank">http://bit.ly/Canon-Support</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks!</P> Sat, 09 Apr 2016 20:17:29 GMT Jenine 2016-04-09T20:17:29Z https://community.usa.canon.com/t5/General-Discussion/My-black-amp-white-scan-where-I-m-using-a-black-pen-is-not/m-p/169795#M22590 Sat, 09 Apr 2016 20:09:03 GMT https://community.usa.canon.com/t5/General-Discussion/My-black-amp-white-scan-where-I-m-using-a-black-pen-is-not/m-p/169795#M22590 garyhover 2016-04-09T20:09:03Z https://community.usa.canon.com/t5/General-Discussion/My-black-amp-white-scan-where-I-m-using-a-black-pen-is-not/m-p/169797#M22591 <P>Hello Garyhover!&nbsp;<BR /><BR />Welcome to the Canon Forums and thanks for your post!<BR /><BR />To have a better understanding of your issue, please let everyone know which printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.<BR /><BR />Any other details you'd like to give will only help the Community better understand your issue!<BR /><BR />If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at <A href="http://bit.ly/Canon-Support" target="_blank">http://bit.ly/Canon-Support</A> or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).<BR /><BR />Thanks!</P> Sat, 09 Apr 2016 20:17:29 GMT https://community.usa.canon.com/t5/General-Discussion/My-black-amp-white-scan-where-I-m-using-a-black-pen-is-not/m-p/169797#M22591 Jenine 2016-04-09T20:17:29Z