https://community.usa.canon.com/t5/General-Discussion/CanoScan-LiDE-400-Scanning-empty-jpeg/m-p/349866#M22389 <P>My CanoScan LiDE 400 was working perfectly a few days ago. I went to start scanning again with the Canon IJ Scan Utility Lite, and it now scans an empty jpeg with zero bytes. I tried uninstalling the software and turning off my laptop and restarting and reinstalling the software, but this did not work.&nbsp;&nbsp;</P><P>&nbsp;</P><P>When I open printers and scanners and open the scanner this way, the image in the scanner shows, but it would be nice to use the Canon IJ Scan Utility Lite tool.</P><P>&nbsp;</P><P>I have double checked the settings as well and they are correct and as they were before this problem occurred.</P><P>&nbsp;</P><P>I have a macbook pro and the software is macOS Big Sur version 11.5.2.</P><P>&nbsp;</P><P>Does anyone know what the issue may be?</P> Sun, 22 Aug 2021 04:07:34 GMT livlisette 2021-08-22T04:07:34Z https://community.usa.canon.com/t5/General-Discussion/CanoScan-LiDE-400-Scanning-empty-jpeg/m-p/349866#M22389 <P>My CanoScan LiDE 400 was working perfectly a few days ago. I went to start scanning again with the Canon IJ Scan Utility Lite, and it now scans an empty jpeg with zero bytes. I tried uninstalling the software and turning off my laptop and restarting and reinstalling the software, but this did not work.&nbsp;&nbsp;</P><P>&nbsp;</P><P>When I open printers and scanners and open the scanner this way, the image in the scanner shows, but it would be nice to use the Canon IJ Scan Utility Lite tool.</P><P>&nbsp;</P><P>I have double checked the settings as well and they are correct and as they were before this problem occurred.</P><P>&nbsp;</P><P>I have a macbook pro and the software is macOS Big Sur version 11.5.2.</P><P>&nbsp;</P><P>Does anyone know what the issue may be?</P> Sun, 22 Aug 2021 04:07:34 GMT https://community.usa.canon.com/t5/General-Discussion/CanoScan-LiDE-400-Scanning-empty-jpeg/m-p/349866#M22389 livlisette 2021-08-22T04:07:34Z https://community.usa.canon.com/t5/General-Discussion/CanoScan-LiDE-400-Scanning-empty-jpeg/m-p/354208#M22390 <P>Hi livlisette,</P><P>&nbsp;</P><P>Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:<BR /><BR /><A href="https://mycanon.usa.canon.com" target="_blank">https://mycanon.usa.canon.com</A><BR /><BR /><BR /><BR /></P><P>&nbsp;</P><P>&nbsp;</P> Wed, 27 Oct 2021 19:20:48 GMT https://community.usa.canon.com/t5/General-Discussion/CanoScan-LiDE-400-Scanning-empty-jpeg/m-p/354208#M22390 Patrick 2021-10-27T19:20:48Z