topic Re: CanoScan 9000F Mark II in General Discussion

CanoScan 9000F Mark II

jmdossett — Tue, 23 Mar 2021 18:14:56 GMT

Copy button has completely quit working with latest Windows upgrade. Installing new driver did not help, although the notes about the driver noted the problem. Any ideas?

Re: CanoScan 9000F Mark II

JCrowe — Thu, 25 Mar 2021 18:18:56 GMT

My copy button produces blank paper from my printer. I hear it scan, but blank paper comes out.

Re: CanoScan 9000F Mark II

jmdossett — Fri, 26 Mar 2021 06:13:47 GMT

That is exactly what mine does too. It seems to work otherwise, but I would like the copy button to work.

Re: CanoScan 9000F Mark II

Patrick — Mon, 19 Apr 2021 17:39:07 GMT

Hi jmdossett,

This issue is related to the installation of one of the latest updates from Microsoft.

To resolve this, please use Windows Update to update Windows, making sure that KB5001567 and KB5001649 are installed.