topic Re: lide 400 scanner in General Discussion

lide 400 scanner

jpapas72 — Sat, 20 Mar 2021 12:55:53 GMT

Good evening. I have the canon lide 400 for about 5 months. While it was working normally all this time suddenly while I press the copy button on the front of the scanner the result is a white page. The device works fine otherwise. While there is a document inside the machine when I want a copy the result is a blank page. I uninstalled and reinstalled the machine but the result is the same. Do you have something to say to help me?

Re: lide 400 scanner

Danny — Sat, 20 Mar 2021 13:05:06 GMT

Hi, jpapas72!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof) along with what printer make and model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: lide 400 scanner

jpapas72 — Sat, 20 Mar 2021 13:17:08 GMT

Sorry, I use windows 10 64bit and my prnder is epson L310. The problem ia that the scanner with the printer working perfect before 1 week

Re: lide 400 scanner

janstehlik — Sat, 20 Mar 2021 16:46:10 GMT

same here - lide 220

Re: lide 400 scanner

Sole200q — Sun, 21 Mar 2021 19:41:05 GMT

Same problem with lide 400 and printing to hp 1102p

Re: lide 400 scanner

jpapas72 — Wed, 24 Mar 2021 09:47:33 GMT

Hallo again. Can you halp me ?

Re: lide 400 scanner

janstehlik — Wed, 24 Mar 2021 10:16:03 GMT

i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGRl5QH1dqdvwqllI751bYsVZhewOpGzM5Ud2VuBloA4Mlk6Y

Re: lide 400 scanner

jpapas72 — Wed, 24 Mar 2021 13:38:32 GMT

thank you very much for the advice. You helped me a lot. Thank you again

Re: lide 400 scanner

Patrick — Fri, 26 Mar 2021 12:35:02 GMT

Hi jpapas72,

Losing the Copy function is related to the installation of the latest update from Microsoft.

Rolling back the update or waiting for an update from Microsoft is recommended.

Re: lide 400 scanner

Patrick — Fri, 26 Mar 2021 16:21:22 GMT

If you wish to keep or reinstall the KB5000802 update, please also install KB5001567 and KB5001649.

Microsoft issued those newer updates to resolve the issues with KB5000802.

Re: lide 400 scanner

ergirdy — Sun, 11 Apr 2021 16:34:46 GMT

I have the problem of copy button scanning but printing blank

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGRl5QH1dqdvwqllI751bYsVZhewOpGzM5Ud2VuBloA4Mlk6Y

This link suggested by janstehlik, who said it works , does not work for me. Please help with a solution. Scanner worked perfectly in all functions until Microsoft forced updates. I wish I could use a different operating system, but they have such a monopoly.

Re: lide 400 scanner

Patrick — Fri, 16 Apr 2021 20:04:59 GMT

Hi ergirdy,

What model printer do you own?

If you print a photo from your computer with that printer, does the whole image print?

Re: lide 400 scanner

ergirdy — Fri, 16 Apr 2021 23:12:14 GMT

Thank you for your response. I have a Brother HL-2140 printer (Blk+ Wht). Yes it prints the whole image when printing from My Pictures.