topic Re: Canoscan Lide 120 Copy function issue in General Discussion

Canoscan Lide 120 Copy function issue

khratoz666 — Tue, 16 Mar 2021 01:01:02 GMT

Hi there everyone. First of all, i'm sorry for my english as english isn't my main. I have this issue with this scanner lide 120 copy function (button on scanner) on windows 10 x64 latest build. Every other button and functions on lj scan utility seems to work just fine except the copy function.

When i press it, the scanner will start scanning my documents and try to print to my printer but it just printing blank page. No image at all. Tried changing the setting to print it as a pdf file on my computer and it also turns out as a blank page. Tried using PDF button on a scanner to save it as PDF files and it works just fine. The image was there. Already reinstall latest driver from canon website several time but still the same. It was fine before i upgraded my os to windows 10. Is there anyone else having this issue? What is causing it and how to solve it? Thanks.

Re: Canoscan Lide 120 Copy function issue

benjieaa — Wed, 17 Mar 2021 01:38:20 GMT

got the same problem...

Re: Canoscan Lide 120 Copy function issue

janstehlik — Sat, 20 Mar 2021 16:44:45 GMT

same here on Lide 220

Re: Canoscan Lide 120 Copy function issue

Am_Sapphire — Tue, 23 Mar 2021 20:06:08 GMT

Same problem with the Lide220 as well. I've updated everything I can update, computer updated as well. Not sure what else to do! Super frustrating

Re: Canoscan Lide 120 Copy function issue

janstehlik — Wed, 24 Mar 2021 10:16:37 GMT

i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGRl5QH1dqdvwqllI751bYsVZhewOpGzM5Ud2VuBloA4Mlk6Y

Re: Canoscan Lide 120 Copy function issue

benjieaa — Thu, 25 Mar 2021 16:16:53 GMT

@janstehlik wrote:
i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGRl5QH1dqdvwqllI751bYsVZhewOpGzM5Ud2VuBloA4Mlk6Y

thank you!

Re: Canoscan Lide 120 Copy function issue

Patrick — Fri, 26 Mar 2021 12:34:28 GMT

Hi khratoz666,

Losing the Copy function is related to the installation of the latest update from Microsoft.

Rolling back the update or waiting for an update from Microsoft is recommended.

Re: Canoscan Lide 120 Copy function issue

khratoz666 — Fri, 26 Mar 2021 15:10:55 GMT

Thanks man

Re: Canoscan Lide 120 Copy function issue

Patrick — Fri, 26 Mar 2021 16:22:09 GMT

If you wish to keep or reinstall the KB5000802 update, please also install KB5001567 and KB5001649.

Microsoft issued those newer updates to resolve the issues with KB5000802.

Re: Canoscan Lide 120 Copy function issue

khratoz666 — Fri, 26 Mar 2021 17:36:59 GMT

Nice. Will do. Thanks man.

Re: Canoscan Lide 120 Copy function issue

jgrazianonc — Sat, 17 Apr 2021 21:00:21 GMT

i did a full Windows 10 update today and I still get just a blank page doing Copy (direct to print) on my scanner.

I really don't want to roll back any Windows 10 updates. Surely there must be a Canon driver update to correct this!

Thanks.