topic Re: CanoScan not working in General Discussion

CanoScan not working

Phandi — Fri, 05 Feb 2021 11:48:16 GMT

I am using Lide 110 scanner connected a Mac laptop with Hyper Drive connector. Scanner reported an error. see below.

I have done the above procedure several times, but no success.

Can you please assist.

shadowsports — Fri, 05 Feb 2021 14:25:46 GMT

Greetings,

I suspect the issue is related to the adapter.

You are trying to use the scanner with an unsupported OS.

You'll have to provide more information about your environment.

Phandi — Fri, 05 Feb 2021 14:39:57 GMT

Thank you for your advise.

I have also tried the scanner on Dell Laptop, but no difference.

I'm using macOS Big Sur ver 11.1

shadowsports — Sat, 06 Feb 2021 14:05:33 GMT

Greetings,

So the scanner is not working when connected to either computer (MAC or PC). That indicates a problem with the scanner or cable.

Phandi — Sat, 06 Feb 2021 16:26:57 GMT

Thanks for your insights, Shadowsports. Much appreciated.