topic Re: LIDE 110 Scanner not moving in General Discussion

LIDE 110 Scanner not moving

AndiJ — Sat, 28 Nov 2020 20:48:56 GMT

Hi! (I couldn't find a discussion area specifically on scanners, so I'm asking it here. The LIDE 110 is not a multi-function printer, it's only a scanner). My scanner has always worked great - I've had it for several years. My PC and the scanner communicate just fine, so it's not a driver / software issue - but just today, when I clicked on the computer to scan, the scanner lit up like usual, but the sound was a little different. The result on my monitor was a blank, all-beige image. I clicked on scan again, and this time I lifted the lid to see what it was doing. Despite the fact that it lit up like normal, the mechanism inside wasn't moving at all. Instead of scanning across the glass, it just sat there, making a different noise than usual - like it was trying to move, but couldn't.

So my questions: Is this scanner toast? Has it just reached the end of it's life, and there's no saving it?

Or, are there repair options - could this be simple fix of some sort?

Re: LIDE 110 Scanner not moving

Patrick — Fri, 18 Dec 2020 19:04:55 GMT

Hi AndiJ,

Please disconnect the USB cable from your CanoScan LiDE 110. Next, please toggle the lock switch on the bottom of your scanner a few times, leaving it in the unlocked position. Once complete, please reconnect the USB cable and attempt to scan. If the issue persists, your CanoScan LiDE 110 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Re: LIDE 110 Scanner not moving

AndiJ — Tue, 22 Dec 2020 23:59:32 GMT

Thank you!! I didn't know there was a lock button, or how it got locked - but I unlocked it, and all is working well now!
This is such a great scanner - very reliable!