imageFORMULA P-215II - Paper Jam / Cover Open Error

st0430 — Thu, 29 Oct 2020 16:01:55 GMT

I keep getting a Paper Jam / Cover Open error on my P-215ii scanner. I have cleaned everything very well and inspected the rollers/wear items. Nothing looks bad or damaged.

Are there any known problems to cause these errors?

Thanks in advance.

Re: imageFORMULA P-215II - Paper Jam / Cover Open Error

Sonya1 — Fri, 06 Nov 2020 15:53:34 GMT

Hi st0430,

To make sure we are on the same page, I suggest you follow the steps at this LINK to clear the error message regarding your imageFORMULA P-215 II. Please make sure you hear a "click" when closing the cover.

If the error message persists, please contact our support group at 1-800-423-2366, Monday-Friday from 8:00 am to 8:00 pm ET, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

topic imageFORMULA P-215II - Paper Jam / Cover Open Error in General Discussion

imageFORMULA P-215II - Paper Jam / Cover Open Error

Re: imageFORMULA P-215II - Paper Jam / Cover Open Error