https://community.usa.canon.com/t5/General-Discussion/tcs500-scanner/m-p/299100#M21797 <P>Hi, webruce!<BR /><BR />Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for Océ products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area.<BR /><BR />If you're outside the USA, visit <A href="http://global.canon" target="_blank" rel="noopener">http://global.canon</A> and choose your country or region from the map for local support.<BR /><BR />We hope this helps!</P> Sat, 14 Mar 2020 15:39:21 GMT Danny 2020-03-14T15:39:21Z https://community.usa.canon.com/t5/General-Discussion/tcs500-scanner/m-p/299090#M21796 <P>Purchased a used (goverment) tcs500 scanner with software and built a dell controller</P><P>After turning on scanner I get a connecting to controller message but notting else &nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>any help to <FONT color="#FF0000">[email address removed for privacy]</FONT> would be appreciated</P> Sat, 14 Mar 2020 15:37:29 GMT https://community.usa.canon.com/t5/General-Discussion/tcs500-scanner/m-p/299090#M21796 webruce 2020-03-14T15:37:29Z https://community.usa.canon.com/t5/General-Discussion/tcs500-scanner/m-p/299100#M21797 <P>Hi, webruce!<BR /><BR />Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for Océ products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-385-2155 and we will be happy to provide you with the names of dealers in your area.<BR /><BR />If you're outside the USA, visit <A href="http://global.canon" target="_blank" rel="noopener">http://global.canon</A> and choose your country or region from the map for local support.<BR /><BR />We hope this helps!</P> Sat, 14 Mar 2020 15:39:21 GMT https://community.usa.canon.com/t5/General-Discussion/tcs500-scanner/m-p/299100#M21797 Danny 2020-03-14T15:39:21Z