topic Re: canon SD 960 IS is frozen with the lens extended and says I have a lens error and to restart. in General Discussion

canon SD 960 IS is frozen with the lens extended and says I have a lens error and to restart.

cofman — Mon, 17 Dec 2012 17:01:09 GMT

Re: canon SD 960 IS is frozen with the lens extended and says I have a lens error and to restart.

Samsen — Tue, 18 Dec 2012 06:32:52 GMT

Probably lens motor is dead.

You can send it for repair estimate but probably better to buy a new one that can cost equal or less.

Re: canon SD 960 IS is frozen with the lens extended and says I have a lens error and to restart.

Mykolas — Wed, 19 Dec 2012 13:27:28 GMT

Cofman,

Please remove the battery and let the camera sit for about 20 minutes or so before you try powering the camera on again. If the lens still remains stuck and you continue to receive a lens error, the camera will need to be repaired by our Factory Service Center.

To start your repair process, you'll need to complete a Repair Request on our website.

If this is a time sensitive-matter, additional support options are available at Contact Us.