topic Re: Purchased a Canon BG-R10 Battery Grip from B&H and received gray market item? in General Discussion

Purchased a Canon BG-R10 Battery Grip from B&H and received gray market item?

gbcue — Wed, 02 Jun 2021 15:21:08 GMT

I purchased the BG-R10 from B&H last week. Their product page doesn't mention anything about it being imported or gray market. But the warranty card in the box says it's only for Australia or New Zealand?

I called B&H earlier today and they said to send an email to CS with the above photo and they said "Items sold in the USA no longer require physical paperwork warranties. Their warranty is able to be provided digitally. Australia, however, might still require them. This product has a USA warranty." Is this on the Canon website somewhere? I registered it to my Canon account just fine since it doesn't ask for a serial number.

The RF 50mm f/1.8 I also ordered at the same time came with a USA warranty card.

Anyone else receive an Australian/NZ Canon BG-R10? Thanks!

Re: Purchased a Canon BG-R10 Battery Grip from B&H and received gray market item?

Waddizzle — Thu, 03 Jun 2021 21:26:50 GMT

@gbcue wrote:
I purchased the BG-R10 from B&H last week. Their product page doesn't mention anything about it being imported or gray market. But the warranty card in the box says it's only for Australia or New Zealand?

I called B&H earlier today and they said to send an email to CS with the above photo and they said "Items sold in the USA no longer require physical paperwork warranties. Their warranty is able to be provided digitally. Australia, however, might still require them. This product has a USA warranty." Is this on the Canon website somewhere? I registered it to my Canon account just fine since it doesn't ask for a serial number.

The RF 50mm f/1.8 I also ordered at the same time came with a USA warranty card.

Anyone else receive an Australian/NZ Canon BG-R10? Thanks!

If you were able to register it with Canon USA, then there is probably no problem. If you are in doubt abou. It, then I suggest that you contact Canon directly, instead of in a user forum such as this one.

Re: Purchased a Canon BG-R10 Battery Grip from B&H and received gray market item?

ebiggs1 — Sat, 05 Jun 2021 14:16:28 GMT

If you need it 1 (800) 652-2666