topic Re: what's wrong with the online photo album? in General Discussion

what's wrong with the online photo album?

hariet — Tue, 22 May 2018 03:00:25 GMT

Hello. I have trouble uploading pictures to canon image gateway the last 2 hour. It keeps telling me it’s updating with a black screen and all my grad pics are on there. Whats wrong? I really need to upload several photos for an important project.

Re: what's wrong with the online photo album?

Crista — Tue, 22 May 2018 03:13:16 GMT

Hi hariet!

Thanks for joining and posting in the Canon Forums!

Canon Image Gateway is currently undergoing maintenance, so the website will not be available. The site should be back up on Wednesday.

We hope this helps!

Re: what's wrong with the online photo album?

icebarorlando — Thu, 24 May 2018 00:09:12 GMT

Is the Canon Image Gateway still having issues. I have multiple cameras that cannot connect as of 8pm EST,

Appreciate your assistance.

Regards,

Thom

Re: what's wrong with the online photo album?

William_N — Thu, 24 May 2018 14:44:33 GMT

Hi icebarorlando,

The Canon Image Gateway system is back up and running. If you continue to have issues connecting your cameras and uploading images I recommend contacting our Technical Support team HERE or at the link below.

https://www.usa.canon.com/internet/portal/us/home/support/contact-support/