topic Re: RMA# in General Discussion

RMA#

SandyTHarris — Mon, 28 Dec 2020 18:43:26 GMT

I can't get past the hour long wait time to talk to an agent. When I have waited and asked for this RMA# to return a lens, I get transferred to another agent with another hour wait time. I tried chatting, she told me I had to talk to a live agent. Can anybody tell me how to return the lens and get credit, or get this RMA# they say you need to have?

Re: RMA#

Danny — Wed, 10 Feb 2021 21:13:47 GMT

Hi! If you still need to return merchandise, calling our US-based sales support squad will be the best way to make that happen. You can reach them weekdays and Saturdays at 1-800-385-2155. Be sure to have your order number ready when you call.

Hope this helps!