topic Re: Inventory Fulfilled? in General Discussion

Inventory Fulfilled?

bedazs — Tue, 08 Dec 2020 22:03:06 GMT

How long do you usually get stuck with this status? My items have been showing this for more than a week now...

Re: Inventory Fulfilled?

Danny — Fri, 11 Dec 2020 14:46:11 GMT

Hi, bedazs! Our US-based sales support squad will be glad to answer any questions you might have about your order. Give them a call weekdays and Saturdays at 1-800-385-2155. Be sure to have your order number ready when you call.

Hope to help you soon!

Re: Inventory Fulfilled?

bedazs — Sat, 12 Dec 2020 15:20:42 GMT

Thank you Danny,

I have... already twice. After waiting for an operator for 1.5 hours and 2 hours 24 minutes respectively, they said they were sorry but could not help. Apparently the warehouse acknowledged the order and the items were in stock. That was 10 days ago and they have still not shipped.

Re: Inventory Fulfilled?

CamLight — Sun, 13 Dec 2020 19:04:30 GMT

I'm having the same problem here with my recent order that I just placed earlier last week. It has been on "inventory fulfullied" status for a week now. I actually sat through the 62-73 minute wait on the phone and the representative didn't have any answers. He basically said that because of the holidays, there's a huge back up and that the order is going through the necessary and usual steps to be processed. And to try calling again at the beginning of the week. I asked him if the order would be guaranteed by the 24th and he said there was no guarantee if it hasn't shipped yet. The 3-7 day estimate they give you only applies onces it has been shipped but the problem is getting them to ship it. There is a huge problem with Canon shipping right now. No one has any answers.

Re: Inventory Fulfilled?

cbk1216 — Sun, 13 Dec 2020 20:29:22 GMT

I am in the same boat. I bought my camera in 12/3 and still not shipped. This was ordered by the date to guarantee arrival by Christmas. I think canon should upgrade everyone to expedited if they ordered by that date. This is ridiculous. I ordered this to be shipped to my parents who live 2 hours away for when I went to visit to pick it up there to hide from my wife. I am very upset with the customer service of canon. No one is helpful when you do get to talk to someone. Canon doing a good job of messing up Christmas.

Re: Inventory Fulfilled?

davelightfritz — Mon, 14 Dec 2020 18:31:37 GMT

I placed an order December 2, 2020, which showed it was in stock. After placing the order, my account showed it was backordered. I called and was on hold for close to an hour before speaking with someone, who was very nice, however had no "real" information to give me. Ended up cancelling the order and placing a new one, which consisted of a new lens instead of refurbished. The lens showed up on 12/12. I have spoken with two different people at this point, which keep saying something about the warehouse is backed up, or the order has been fulfilled just not shipped yet. With this being said, I understand that the CSR's I have spoken with, do not have the capability of getting up from their desk to check on the order, or go ask someone to box it up and send it out... but I can follow the steps on a website when ordering a pizza to see who took the order, if its in the oven or it is out for delivery. Yeah, a pizza place has better inventory tracking than a camera company that has been in business for roughly 87 years. That fact alone blows my mind! I hope that the camera shows up, or the lens is useless. Had very high inital expectations, not so much at this point....

Re: Inventory Fulfilled?

davelightfritz — Mon, 14 Dec 2020 18:38:06 GMT

ME TOO

Re: Inventory Fulfilled?

CamLight — Tue, 15 Dec 2020 19:36:33 GMT

Does anybody have any updates?

Re: Inventory Fulfilled?

davelightfritz — Tue, 15 Dec 2020 19:48:25 GMT

Nothing here. Still the same "Inventory fulfilled" status and too busy working today to stay on hold for an hour and get the same b.s answer.

Re: Inventory Fulfilled?

cbk1216 — Tue, 15 Dec 2020 19:48:26 GMT

Still nothing. Starting to get pissed about it. This was my wife's big gift for Christmas. And I ordered it in time to get it and now I will have to tell her that I don't know when she will get it

Re: Inventory Fulfilled?

CamLight — Tue, 15 Dec 2020 20:45:50 GMT

Yeah, same here. I went to their website and looked at the item I purchased and it is now listed as out of stock. Been on the phone waiting again but still no changes. **Update** The representative I spoke with confirmed that there is a 7 day shipping delay on all orders and that there is no guarantee for delivery by Christmas even if you placed the order by the 10th of Dec.

Re: Inventory Fulfilled?

davelightfritz — Tue, 15 Dec 2020 21:25:49 GMT

I ordered a refurbished camera on the 4th. My current wait time is 60-68 minutes. I can't figure out if Inventory fulfilled means that the warehouse has the camera and it is awaiting shipping, or it is out of stock like the website shows, which seems like it wouldn't be fulfilled under my account summary. Not sure why it has to be so difficult? UPDATE - The order has been released which means sent to the warehouse for packing and shipping. The last update the gentleman had gotten was a 9-day delay once it reaches the warehouse. I "should" get an email by the end of day Thursday with shipping information. He also said that they may change the shipping to get it here faster/before Christmas.

Re: Inventory Fulfilled?

bedazs — Tue, 15 Dec 2020 22:53:40 GMT

Well, I see many of us are in the same shoes. I ordered on November 27. It went onto backorder by the time it showed up on my account so I calles them on December 2 and cancelled. I immediately orderd another item, which have been on "inventory fulfilled" since December 4. That is 11 days, but if we don't count week-ends than I guess only 7... if they have a 9-day-delay in shipping, it should ship this week. I spoke to representatives twice but since they don't have any more info than us, I gave up on that. Mine is actually a birthday present that is before Christmas so I guess an envelope with a drawing of a camera wil have to do... I am wondering if it is a "refurbished" thing... If the lens you ordered new showed up fast, it means that they have issues shipping out the refurbished products... I am actually wondering whether it is the refurbishing process itself that slows it down... they have the returned products in the warehouse, but have to refurbish and certify them before shipping them back out. Just a wild guess while I am still waiting.

Re: Inventory Fulfilled?

CamLight — Wed, 16 Dec 2020 20:10:13 GMT

It might be a refurbished item issue. I ordered a refurbished lens on the 7th of Dec. It was processed and placed on "Inventory fulfilled" status the day after. The rep said that my item should ship out sometime this week hopefully.

**UPDATE**

Received an email from Canon this morning explaining that orders placed before Dec. 10 are being worked on to have by Christmas. If the order was placed with standard ground shipping selected than they are running into "5-7 day" delays but I think after seeing other posts that the delays are more on 7-9 days delay. Shipping problems due to COVID-19 and to please stop calling their customer service line because their customer service reps don't have anymore information than the customers do.

Re: Inventory Fulfilled?

davelightfritz — Wed, 16 Dec 2020 21:38:21 GMT

Thanks for the update CamLight! I will update my update when I get an update! Lol

Re: Inventory Fulfilled?

CamLight — Thu, 17 Dec 2020 03:10:13 GMT

Listen.

Lol.

Re: Inventory Fulfilled?

Darkbreeze — Thu, 17 Dec 2020 06:17:03 GMT

Good luck with that. I ordered a refurbished SL3 kit directly from Canon at the beginning of November. Got my camera on the 4th of November but got the wrong charger and battery. Battery was fixed but have been waiting for 42 days now for a charger. Customer service has repeatedly assured me that the charger will be there in "5-7 days" even if they have to pull it out of another box. So far, 42 days later, crickets.

Re: Inventory Fulfilled?

davelightfritz — Thu, 17 Dec 2020 12:58:32 GMT

I'm listening. Lol that wasn't a jab at you man. I was being sincere in thanking you. But being my usual smartass self about providing an additional update once something happens my way. As of today, I have yet to receive anything regarding a shipping notice. Still in the same Inventory fulfilled status. I never received an email breaking down the delays about items ordered before Dec. 10. I am guessing you are right about the refurb items. Honestly I would rather it be correct upon arrival, than hurry things. Sometimes the impatience gets the best of me.

Re: Inventory Fulfilled?

Darkbreeze — Thu, 17 Dec 2020 19:32:53 GMT

Best of luck man. I hope they get you taken care of. They actually contacted me and said, again, that my charger was being sent but like you I am only cautiously hopeful and not counting on anything since it is not the first time I have heard this.

Hopefully you will be taken care of in a more timely fashion than has happened so far.

Kind regards.

-DB

Re: Inventory Fulfilled?

CamLight — Thu, 17 Dec 2020 20:52:44 GMT

No it's cool. I appreciate it. Lol I'm actually a little surprised that you didn't receive an email though. I think that's where Canon has gone really wrong is not being transparent or open about their issues to their customers.

**UPDATE**

Just received an email that my item has shipped with a tracking number. Should receive the item hopefully by next week. Hoping you all have gotten something similar too.