topic Re: Log on issues in General Discussion

Log on issues

2flints — Sat, 28 Nov 2020 17:46:49 GMT

Hello,

I tried logging on and used my same Email address that has always worked for me. My username appears at the top of the Canon Community home page, and my email address appears in my account settings page, but I can't get the verification email I keep trying to get. Doesn't Canon like Microsoft Edge?

I've tried so many times, I've lost count. To post this I had to use a different email and username which I am not comfortable using. I just want to use my real name and normal Email address.

2flints

Re: Log on issues

Abel — Sat, 28 Nov 2020 18:28:29 GMT

Hi, 2flints! We recommend trying to login using a different browser or device. If you’re still having a problem you can reset your password by clicking on ‘Forgot username or password’.

Re: Log on issues

shadowsports — Sat, 28 Nov 2020 19:22:42 GMT

Both the old and new edge work fine.

Re: Log on issues

2flints — Sat, 28 Nov 2020 21:36:17 GMT

I tried this too - ‘Forgot username or password’. several times in fact, but I never get the verification email to verify my email address . . . I've given up, I wish the forum worked as good as my FIVE canons - 3 printers and two scanners!!!! No loyalty here!

2flints