topic Re: Unable to log into Shop.USA.Canon.com in General Discussion

Unable to log into Shop.USA.Canon.com

htolino — Wed, 25 Nov 2020 14:31:40 GMT

The website isn't recognizing my password; when I click the links to reset it, I'm getting this message:

The store has encountered a problem processing the last request. Try again later. If the problem persists, contact your site administrator.

I called the 800 number, and was quoted a 20 minute wait time. All I want to do is to alert your webmaster that there's a problem with your website.

Is there any other way to contact someone to alert them to this issue?

Stephen — Wed, 25 Nov 2020 14:43:14 GMT

Try going to canon.us/account instead.

htolino — Wed, 25 Nov 2020 14:50:05 GMT

That worked. Thanks for the quick response.

Stephen — Wed, 25 Nov 2020 14:52:59 GMT

Glad to help!